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Customer Experience Specialist

Talentmate

Philippines

15th July 2026

2607-2544-1814

Job Description

Drive CX impact through real‑time feedback and analytics
Own NPS programmes and influence cross‑functional action

About Our Client

They are a leading organisation within the financial services sector, focused on delivering best-in-class customer experience through data-driven insights and continuous service improvement initiatives. The company is known for its commitment to providing high-quality services and solutions tailored to meet customer needs.

Job Description

Own and manage real-time customer satisfaction surveys across key touchpoints
Establish and drive a listen-learn-act framework for continuous CX improvement
Analyse customer feedback and business data to identify root causes and opportunities
Partner with cross-functional stakeholders to design and implement CX action plans
Maintain customer journey maps aligned with desired experience outcomes
Ensure effective service recovery processes for negative feedback and escalations

The Successful Applicant

Bachelor's degree in Business, Marketing, or related field
3-5+ years in Customer Experience / Customer Insights roles
Hands-on experience with NPS and customer feedback management tools
Strong analytical skills with ability to translate insights into action
Proven stakeholder management and communication skills
Exposure to financial services or similar industries is an advantage

What's on Offer

Opportunity to drive meaningful customer experience transformation initiatives
Collaborative environment with strong stakeholder engagement exposure
Growth in analytics, CX strategy, and customer journey optimisation
Competitive salary package

Contact:

Quote job ref: JN-072026-7061826

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Others
Company Industry/ Sector:	Other

What We Offer

About the Company

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