Unit Head - Branch Banking Applications

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

• Accountable for the delivery, stability, availability, support readiness, and ongoing performance of all Branch Banking Applications and platforms.
• Translate business priorities, product roadmaps, and approved business cases into executable technology initiatives with clear ownership, stakeholder engagement, and dependency management.
• Enforce adherence to SDLC, architecture standards, security requirements, audit controls, regulatory obligations, and production readiness processes.
• Build and lead a high-performing organization with the right staffing, technical competencies, succession planning, and oversight of vendors, system integrators, and third-party providers.
• Manage delivery, production, resource, vendor, stakeholder, and capacity escalations while driving issue resolution, risk mitigation, resolution plans, and executive-level communication.

Key Responsibilities:

Accountability to ITG:

• Own delegated accountability for delivery quality, application health, technology governance, operational readiness, and L3 support preparedness within the Branch Banking Applications unit.
• Coordinate across ITG teams including architecture, infrastructure, cybersecurity, data, operations, QA, PMO, release management, and production support to enable seamless delivery.
• Enforce IT SDLC, architecture governance, change management, information security, data privacy, audit, risk, compliance, and production readiness requirements.
• Maintain visibility of demand, delivery status, resource capacity, key risks, architecture issues, major dependencies, production concerns, and policy exceptions across the unit.
• Drive platform simplification, technical debt reduction, resilience improvements, automation, service quality, and operational efficiency across branch banking applications.
• Provide timely escalation of risks, issues, capacity gaps, vendor concerns, and delivery blockers requiring Department Head or senior management intervention.

Accountability to Business:

• Understand branch banking strategy, branch operations priorities, assisted and self-service channel journeys, regulatory requirements, platform direction, and BDO enterprise architecture alignment for applications owned or supported by the unit.
• Ensure delivery plans remain aligned with approved business cases, technology standards, risk and control expectations, and agreed service definition, build, and transition outcomes.
• Assign the right delivery managers, architects, technical leads, and subject matter experts to support initiatives through planning, execution, testing, deployment, and transition.
• Provide business stakeholders with clear delivery visibility, issue transparency, impact assessments, options, recommendations, and timely decision support.
• Manage business, delivery, vendor, and production escalations related to scope, timelines, defects, service quality, prioritization, dependencies, and risk acceptance.

Accountability to Unit: 
• Take full accountability for quality delivery, stability, maintainability, and L3 support readiness of branch banking applications and platforms handled by the unit.
• Manage capacity, staffing, competencies, and performance across section heads, team heads, individual contributors, delivery managers, technical leads, system analysts, engineers, QA, application owners, and vendor / SI resources.
• Optimize use of resources, reusable capabilities, application knowledge, and vendor support across delivery teams within the unit and across Retail Channel Applications.
• Oversee vendors, software providers, system integrators, and third-party technology partners, including scope quality, delivery performance, architecture alignment, support obligations, and performance issues.
• Act as escalation point for section heads, delivery managers, architects, technical leads, application support leads, vendors, and team members during execution, testing, deployment, stabilization, and incident remediation.
• Build unit capability through training plans, knowledge transfer, succession planning, documentation discipline, cross-skilling, exposure to complex delivery scenarios, and performance reviews.

Qualifications:

• Bachelor’s degree relevant to the job, preferably in computer science, information technology, engineering, information systems, business technology, or related discipline. Postgraduate degree or executive education in technology, digital transformation, banking, or management is an advantage.
• 15 or more years of application delivery experience in financial services, banking technology, enterprise applications, digital platforms, or large-scale systems integration.
• 5 or more years of specialization in branch banking domains such as branch operations, teller assist devices, assisted service channels, self-service channels, queue management, digital account services, branch transformation, or related banking applications
• Experience managing large technology units, delivery portfolios, project teams, section heads, delivery managers, vendor teams, and third-party system integrator engagements.
• Experience managing complex multi-platform initiatives involving legacy systems, core banking services, branch operations, teller and customer-service workflows, self-service devices, data interfaces, risk controls, business operations, vendors, commercial proposals, delivery commitments, support obligations, and remediation plans
• Must be willing to work onsite and be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.