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Sr Operations Manager

Talentmate

Philippines

27th August 2026

2608-7239-106

Job Description

Oversee the day-to-day operations of the contact centre, including workforce planning, resource allocation, and performance management
Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction
Lead and motivate a team of team leaders, supervisors, and agents, providing coaching, training, and support
Collaborate with other departments, such as Quality Assurance and Training, to ensure consistent service delivery
Monitor and analyse key performance indicators, identifying areas for improvement and implementing corrective actions
Ensure compliance with relevant policies, procedures, and industry regulations
Foster a positive and engaged work environment that promotes employee well-being and professional development

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Makati Metro Manila
Company Website:	http://www.alorica.com	Job Function:	Operations Management
Company Industry/ Sector:	Outsourcing and Offshoring Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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