Sleep Test Specialist S1

About the Client

The Role

What You Will Do:

• Engage: Communicate directly with patients via phone, email, and SMS to provide guidance, answer questions, and address any obstacles to completing their sleep tests.
  
• Motivate: Develop and implement strategies to encourage patients to complete their tests as soon as possible after receiving them.
  
• Track: Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
  
• Assist: Provide administrative support to ensure seamless operations, including data entry, appointment scheduling, and documentation of patient interactions.
  
• Collaborate: Work closely with cross-functional teams, including support, clinical, and marketing, to align on messaging and improve the patient journey.
  
• Optimize: Gather patient feedback and use it to suggest improvements to the sleep test process, with the goal of enhancing completion rates.
  

Role Requirements

• Experience: 2+ years in a customer service, administrative, or engagement-focused role. Experience in healthcare or DTC is a plus.
  
• Education: Bachelor’s degree preferred, but relevant experience may substitute.
  
• Performance-Driven: You have a proven track record of meeting or exceeding goals, particularly in metrics-driven environments.
  
• Communication Pro: You excel at connecting with people and delivering clear, empathetic, and persuasive messaging.
  
• Organized and Detail-Oriented: You can manage multiple tasks, follow up diligently, and keep accurate records.
  
• Proactive Problem-Solver: You take initiative to identify obstacles and work toward solutions.
  
• Tech-Savvy: Comfortable navigating CRM systems, patient management tools, and basic reporting software (experience with Salesforce is a plus).