Retail Experience Officer

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Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: Retail Experience Officer

Role Exposure:

• Develop an in-depth understanding on the analytics, branding, communication, technology, and marketing operations of the Bank
• Hone your leadership skills and build a competitive profile for a rewarding career as an officer of the Bank
• Take part in an extensive career progression and learn from the best Bankers in the industry

Job Summary:

 Contributes to the implementation of marketing strategies for the assigned Business Unit while serving as a Culture Champion, helping reinforce the Banks values, customer-centric culture, and brand promise through impactful marketing initiatives and stakeholder partnerships. 

Specific Duties & Responsibilities

• Serves as a Culture Champion by promoting and embedding the Banks core values, customer-centric mindset, and collaborative culture across marketing initiatives, campaigns, and stakeholder engagements.
• Advocates for a high-performance and inclusive work environment by fostering teamwork, accountability, innovation, and employee engagement within cross-functional project teams.
• Ensures that marketing campaigns, communications, and brand initiatives consistently reflect and reinforce the Banks culture, purpose, and values.
• Supports organizational culture-building and change management initiatives by actively participating in and promoting employee engagement programs and corporate activities. 
  
  
  

Qualifications:

• Possess a minimum of 5-10 years of relevant work experience, preferably within the financial industry
• Strong communication, stakeholder management, and negotiation skills for successful client relations
• Demonstrated expertise in conceptualizing marketing strategies and a proven track record of effectively executing these strategies in alignment with the departments budget, timeline, and expectations
• Exceptional project management skills, including the ability to coordinate and collaborate with cross-functional teams
• Proficiency in leveraging marketing tools and technologies to enhance event outcome
• A creative mindset with a keen eye for detail, ensuring that project leave a lasting impression
• Experience in post-project analysis and reporting to measure the impact and improve future strategies
• Strong advocate of customer-centric culture and service excellence
• Ability to influence and drive organizational culture across business units

Other Details:

Rank: Junior Officer

Unit: Analytics, Brand, Communications and Technology Group / Corporate Affairs Division

Location: GT Tower, Makati City