Professional Education Administrator

Key Responsibilities:

Trainee Support & Administration
•  Manage routine trainee queries through the Professional Education shared mailbox, responding directly or routing appropriately.
•  Support trainee onboarding, induction, qualification briefings and learner communications.
•  Maintain accurate trainee records, trackers and databases throughout the qualification lifecycle.

Examination & Qualification Administration
•  Coordinate examination registrations, enrolments, learner lists and submissions with professional bodies and course providers.
•  Monitor key dates and deadlines and issue clear communications and reminders to trainees.
•  Update examination results, exemptions, course enrolments and progression records.
•  Support revision courses, exam preparation sessions, qualification briefings and follow-up actions.

Professional Body & Provider Coordination
•  Liaise with professional bodies and education providers on routine registration, membership, examination and learner administration queries.
•  Maintain clear records of correspondence, actions and outcomes.

Mailbox, Communications & Programme Coordination
•  Manage and triage the Professional Education shared mailbox, ensuring requests are actioned promptly.
•  Draft and distribute clear trainee communications on examinations, enrolments, study leave, key dates and available supports.
•  Schedule learner briefings, workshops, tutorials and support sessions, including invitations and attendance tracking.
•  Maintain SharePoint pages, guidance materials, presentations and programme documentation.

Financial Administration & Reporting
•  Process and track invoices, payments and supporting documentation relating to professional education activity.
•  Prepare routine reports on enrolments, examinations, progression, queries and operational activity.
•  Complete data validation and quality checks and identify opportunities to streamline, simplify or automate administrative processes.

Skills & Experience:

Essential
•  At least two years of relevant experience in administration, education administration, learning operations, shared services or customer support.
•  Experience managing a high-volume shared mailbox and multiple concurrent administrative activities.
•  Strong proficiency in Microsoft Outlook, Excel, Word, Teams and PowerPoint.
•  Ability to use Microsoft Copilot to streamline and simplify processes, and to identify administrative activities that could be improved through Copilot or automation.
•  Excellent written and verbal English communication skills.
•  Strong organisational skills, attention to detail and commitment to data accuracy.
•  Ability to prioritise effectively, meet deadlines and work independently in a remote environment.
•  Experience maintaining trackers, databases, records and routine reports.

Desirable
•  Experience supporting professional qualifications, examinations, graduate programmes or learning activities.
•  Experience in a professional services, education, learning and development or shared services environment.
•  Experience using SharePoint, learning management systems or similar platforms.

Key Competencies
•  Learner and stakeholder focus
•  Planning, organisation and delivery
•  Attention to detail and data accuracy
•  Clear written and verbal communication
•  Accountability, ownership and sound judgement
•  Collaboration and relationship management
•  Operational excellence and continuous improvement
•  Confidentiality and professionalism