Online Product Support Associate

Be #InGoodHands with Metrobank

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development.
 

With Metrobank, a meaningful life is within your reach!

Position Title: Online Product Support Associate

Job Summary:

The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:

• Data Management: Accurately encode customer data into required systems.
• Client Information Handling: Update and validate client information to ensure accuracy.
• KYC Verification: Handle Know Your Customer (KYC) verification processes.
• Customer Support: Address and resolve customer issues that involve transactional processes.

Role Opportunities: 

• Strong data entry and management skills.
• Proficiency in using computer systems.
• Ability to handle sensitive information with confidentiality.
• Attention to detail and accuracy.

Other Requirements:

• Knowledge of KYC processes and regulatory requirements is an advantage
• Ability to work independently and as part of a team.
• Flexibility to work in shifts

Qualifications:

Education: Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS!

Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.

Other Details:

• Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department
• Rank: Rank and File
• Location: GT Tower, Makati