SUMMARY
The Major Account Sales Assistant role responsible for accurate, timely and quality
transactions of all products and solutions to company’s Sales Representatives that
contribute to a high level of client satisfaction.
JOB RESPONSIBILITIES
• Assist Major Account Sales Representatives by performing sales support
activities including product inquiry, preparing quotes, proposals, obtaining
vendor quotes and checking availability of product.
• Process orders and supporting documentation which includes vendor quotes,
special pricing requests, configurations, PO documentation, lease
documentation, etc. to our Purchasing Department
• Administrative duties in Salesforce as needed such as creating new
opportunities, cases, validation of closed opportunities having products,
correct terms, assigning accurate sales rep, etc.
• Build customer relationships in a variety of ways, including answering client
inquiries from phone, fax, email, and mail.
• Upsell and cross-sell when opportunities arise.
• Registration of accounts for NBO and special bid or big deal pricing as
needed.
• Create and manage Salesforce reporting and validation of accurate
opportunities.
• Maintain product training by staying current with products, technology,
recalls, etc.
• Attend events to drive demand for company’s solutions and develop
relationships with customers.
• Provide backup to other Inside Sales team members as needed.
• Attend required company and departmental meetings.
• Act in accordance with company policies and procedures as set forth in the
Employee Handbook.
• Perform other related duties as assigned.
QUALIFICATIONS
• Strong decision making, time management, accountability, and high level of
written and verbal communication skills.
• Customer oriented and complaint
resolution.
• Proficiency with business collaboration tools including MS Office applications,
Outlook, vendor software and company specific programs.
• Excellent verbal communication skills with internal and external clients.
• Manage varying workloads from designated Sales while prioritizing effectively.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own
work to ensure quality.
• Highly organized, ability to maintain accurate and detailed reports.
• Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Works well in group problem solving situations.
• Self-starter with the ability to perform with little or no supervision with critical
thinking skills.
• Strong ability to exercise independent judgment and critical thinking.
• Takes initiative.
• Manages conflict with a healthy approach and desired outcome.
JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule. Hours may vary and
include nights, weekends, and holidays.
