Logistics Planning And Ops Analyst Carrier Dispute Management

About this Position

As a Logistics, Planning & Operations Analyst (Carrier Dispute Management), you will play an important role in ensuring the efficiency, accuracy, and cost-effectiveness of our North American logistics operations. This position serves as a key link between carriers, logistics partners, and internal stakeholders, helping to resolve transportation-related challenges while maintaining smooth and reliable supply chain processes. Your work will directly contribute to controlling logistics costs, improving operational performance, and supporting a seamless customer and business experience.
You will be part of a collaborative and fast-paced logistics team that values analytical thinking, accountability, and continuous improvement. This role offers the opportunity to work on complex transportation and process optimization challenges, utilizing data-driven insights to identify opportunities for greater efficiency and enhanced service delivery. Success in this position means driving timely issue resolution, improving operational processes, and helping the organization make smarter logistics decisions that support broader business goals. 

What you´ll do

• Manage the end-to-end carrier dispute management process, from freight invoice validation through investigation, resolution, and closure
• Review and analyze carrier invoices to identify discrepancies, resolve billing issues, and ensure accurate transportation cost management
• Partner with carriers, logistics providers, and internal stakeholders to facilitate timely dispute resolution and maintain strong operational relationships
• Monitor and minimize accessorial and transportation-related costs by identifying trends, root causes, and corrective actions
• Support North American Logistics operations by ensuring compliance with established processes, controls, and service expectations
• Identify and implement opportunities to optimize logistics processes, improve data quality, and enhance Transportation Management System (TMS) performance
• Contribute to continuous improvement initiatives through reporting, analysis, and recommendations that drive operational efficiency and cost savings

What makes you a good fit

• Bachelor’s Degree in Engineering /Business /Supply Chain/IT or Management-related courses
• Minimum of three (3) years relevant experience in Supply Chain
• Strong analytical and problem-solving skills with the ability to identify trends, resolve issues, and drive data-based decisions
• Excellent organizational skills and attention to detail, enabling you to manage multiple priorities in a fast-paced logistics environment
• Effective communication and stakeholder management skills, with the ability to collaborate across teams and build strong working relationships
• Continuous improvement mindset and proficiency in data analysis and automation tools such as Power BI, VBA, and Python to support process optimization and operational efficiency
• Amenable to work on a night-shift schedule (9:00 PM to 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.