HR Operations Partner

About the Role

We are looking for a proactive, detail-oriented, and people-focused HR Operations Partner to support the day-to-day delivery of HR operations, employee relations, and regulatory compliance. This role will serve as a key point of contact for employees and managers, ensuring that HR policies and processes are consistently implemented, workplace concerns are handled fairly and objectively, and the company remains compliant with Philippine labor laws and government requirements.

Key Responsibilities

Employee Relations & Case Administration

• Manage employee relations concerns, grievances, and workplace conflicts, ensuring fair and timely resolution.
• Administer disciplinary and attendance-related cases, including the preparation and issuance of NTEs, RTWNs, NODs, and other HR-related notices, in accordance with company policies and due process.
• Draft, review, and issue HR documents, policies, memoranda, announcements, and employee communications, including COEs.
• Maintain and update the employee handbook and HR policies, ensuring proper dissemination, employee acknowledgement, and consistent implementation across the organization.

HRIS Management & Employee Records

• Maintain accurate and up-to-date employee records, BambooHR profiles, and digital and physical 201 files, ensuring proper documentation, organization, confidentiality, and compliance with data privacy requirements.
• Handle employment verification and reference-check requests for former employees in accordance with company procedures and privacy requirements.

HR Compliance, Data & Policy Management

• Ensure compliance with Philippine labor laws, DOLE requirements, applicable government regulations, and company policies, including DTI, BIR, and health and safety requirements.
• Prepare and submit required DOLE reports, including establishment and termination reports, and coordinate the processing, monitoring, and renewal of operational permits and clearances (e.g., building, work, health, and sanitary permits).
• Prepare and maintain regular HR reports, including headcount reports, Operations employee masterlists, attrition reports, and other HR metrics required by management.
• Ensure the accuracy, proper maintenance, and accessibility of HR records and supporting documents for audits and compliance purposes, utilizing BambooHR and other HR systems for employee data management, reporting, and documentation.

Onboarding & Offboarding

• Coordinate new employee onboarding, including HR orientation, briefing on company policies and procedures, and completion and filing of required employment documentation.
• Manage employee resignation and offboarding processes, ensuring proper documentation, completion of required procedures, and maintenance of accurate employee records throughout the employment lifecycle.

Employee Engagement & Administrative Support

• Plan and coordinate employee engagement activities, company events, and culture initiatives that promote a positive and engaging workplace.
• Provide day-to-day HR support to employees and managers, addressing general inquiries and routine HR administrative concerns.
• Support cross-departmental coordination and HR-related projects, performing other ad hoc duties as needed to support business operations.

Ad Hoc Responsibilities

• Assist with cross-departmental coordination and HR-related special projects.
• Perform other HR-related duties as needed to support business operations.

What Were Looking For:

• Strong knowledge of Philippine labor laws, DOLE requirements, government compliance, and HR best practices, with the ability to apply them in practical workplace situations.
• Bachelors degree in Human Resource Management, Psychology, Business Administration, or a related field.
• 2 to 5 years of HR experience, whether in a generalist or specialist capacity, preferably with exposure to employee relations, HR operations, and compliance.
• Excellent written and verbal communication, interpersonal, and problem-solving skills, with the ability to work effectively with employees and stakeholders at all levels.
• Strong organizational and time-management skills, with keen attention to detail and the ability to manage multiple priorities effectively.
• Sound judgment and critical-thinking skills, with the ability to assess situations, evaluate risks, recommend fair solutions, and exercise good decision-making.
• High level of integrity, professionalism, and discretion in handling sensitive and confidential employee information.
• Proficiency in HR systems and tools (e.g., BambooHR or similar platforms) for employee records management, reporting, and HR documentation.
• Proactive and adaptable, with the ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Amenable to work 100% on-site at the Makati office.
• Willing and able to work during holidays, as required by business operations.