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ECommerce Operation Specialist Philippines

Talentmate

Philippines

29th August 2026

2608-7486-41

Job Description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And thats exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

Based in the Philippines, the E‑commerce Operations Specialist ensures operational excellence and platform hygiene across all E‑commerce channels. This role focuses on warehouse operations coordination, customer service alignment, SOP adherence, daily system checks, and performance reporting, ensuring the online business runs smoothly, accurately, and at scale.

What Youll Do

Coordinate warehouse (WH) operations to support accurate, timely E‑commerce fulfilment
Partner with Customer Service teams to ensure issue resolution, SLA adherence, and customer experience quality
Track and monitor enabler KPIs and SOP adherence, flagging risks and gaps proactively
Perform regular site integrity checks, including SIS UI/UX, content accuracy, and functionality
Conduct daily platform checks across all channels (SKUs, pricing, campaigns, orders, sales in SAP)
Ensure data accuracy and system alignment between platforms and SAP
Update and maintain daily sales and performance reports
Support investigation and resolution of order, fulfilment, or system discrepancies
Work closely with the E‑commerce Executive and enabler to ensure operational readiness for campaigns
Identify operational improvement opportunities and support process standardization

What Youll Bring to the Table

2–4 years of experience in E‑commerce operations, supply chain, or customer operations
Hands‑on exposure to warehouse coordination and fulfilment processes
Experience working with E‑commerce platforms and enablers
Strong understanding of SOPs, controls, and operational KPIs
Comfortable performing daily checks, reconciliations, and reports
Experience with SAP or ERP systems preferred
High attention to detail with a strong execution and follow‑through mindset
Strong coordination and communication skills

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Makati Metro Manila
Company Website:	http://www.crocs.com	Job Function:	E-commerce & Online Sales
Company Industry/ Sector:	Retail Apparel and Fashion

What We Offer

About the Company

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