Compliance Solutions TCOE SBS Client Support Consultant

Serve as a consultant in servicing ADPs products/technologies. Use breadth of expertise to service ADPs clients. Solve client problems; take a broad perspective to identify solutions. Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director. Leverage deep understanding of ADPs products and services to provide solutions to clients issues and questions, exceeding clients expectations and ensuring that clients understand the value of our products. Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience Proven ability to produce positive results.

At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment The ability to learn and apply basic concepts in new situations Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner Proficiency in the latest web technologies and working knowledge of various operating systems A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica it was recommended to make this less ADPese to me these seem like common terms externally as well thoughts? The ability to collaborate and work in a team environment as well as work independently and make sound decisions Good knowledge of industry tools Excellent analytical skills and time management skills Excellent Communication skills both verbal and written Bachelors Degree is required or equivalent in education and experience

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