CBS - VENDOR TRAFFIC And QUALITY ASSISTANT

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Position Title:  Vendor Traffic & Quality Assistant

Job Summary

• The Vendor Traffic & Quality Assistant is responsible for ensuring accuracy and completeness of applications endorsed to 3rd party outsourced agencies. Also, he/she is responsible for all other functions relating to Vendor management.

Specific Duties & Responsibilities

·    Pre-screen application forms before these are endorsed to 3rd party outsourced agencies for encoding and verification.

·    Ensure that applications endorsed to the 3rd party outsourced agencies are accurate, complete and properly secured.

·    Responsible in ensuring proper transit of application forms to the 3rd party outsourced agencies, should be within the agreed turnaround time (TAT). No Aged and Lost/Missing applications

• Ensures that applications endorsed by 3rd party outsourced agencies tallies with the transmittal form (name list) before forwarding to other units for processing
• Upon receipt of the application forms from the agencies, evaluates the application forms based on Credit requirement before these are forwarded to other units for processing.    
• Facilitate processing of payment(s) for encoding, verification, statement mailing, letter shopping, NFIS and CMAP inquiry billings. Ensures that standard turnaround time (TAT) is met and payment is credited to vendor’s account.
• Coordinate with the 3rd party outsourced agencies on their monthly performance in terms of the agreed service level standard (metrics).
• Liaise with the 3rd party outsourced agencies regarding new processes to be implemented (e.g., revised verification spiels, new endorsement process, new program codes and etc) and other issues/concerns (e.g., error rate, delay in report submission) that will impact their respective performance levels.
• Conducts monthly spot field/ocular inspection of all 3rd outsourced agencies.
• Conducts quarterly training (In-house and Off-site)  of 3rd party outsourced agencies specifically, for verification spiels, updates and new MCC programs.
• Prepare regular MIS reports as well as Ad hoc reports on a timely basis.
• Compliant to the Information Security policy.
• Assume other duties that may be assigned by time to time by his/her immediate supervisor.

Other duties for Tele-verification:

• For 3rd party outsourced tele-verification, conduct random accuracy sampling to all tele-verification agents on the verification being performed. Check if standard spiels are followed
• Conducts verification of applications related to employment, residence and applicant confirmation
• Acts as a back-up of Vendor Traffic Staff (VTS) for APS Encoding

Other duties for APS Encoding:

• Evaluates and reports encoded applications from the outsourced agencies if not successfully uploaded in the system (APS)
• Liase with vendors of Encoding, BSP letters, NFIS and CMAP inquiry to ensure that they deliver their services within the  agreed service standards
• Prepares monthly accrual report for all Credit Acquisition’s vendors to be submitted to Finance Department
• Acts as a back-up of Vendor Traffic Staff (VTS) for Tele-verification

Qualifications:

• Bachelor’s degree from College/University preferably, Mass Communications Graduate and/or business course
• Work experience with other credit card company specifically, in credit verification is an advantage
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Office and file management experience is an advantage
• Willing to report onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Credit Acquisition Division

Location:  Ayala, Makati