Business Quality Specialist

Start building a career with purpose.

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About the Role

To act as the first line of defense within the Agency Distribution channel and to uphold the Business Quality in the Agency Force, through constant monitoring and communication with stakeholders, and initiates continuous improvement with reference to the Standard Operating Procedure (SOP) of BQ.

• Ensure that Business Quality is a core component of Agency Distribution

  strategy and also aligned to AIA's operating Philosophy of “Doing the right

  thing, in the right way, with the right people and the right results will come”.

• Help strengthen the first line of defense in mitigating risk and process gaps for

  the Agency Distribution channel.

• Enhance existing processes and recommending new procedures that will shorten BQ’s TAT.

• Monitor, detect, assess/validate and report abnormal trends found in the

  Predictive Modelling Tool such as agent and product profiling, policy status,

  lapsed, terminations, duplicate addresses/contact numbers, etc.

• Coordinate with the Business Units (BUs) to verify findings generated from the PMT.

• Send out reminders and correspondences to the agents and leaders in relation to the PM findings, pending requirements, UPC and other agency-related concerns.

• Review, process and monitor the Policy Replacement cases and requests based on the set guidelines.

• Checks and provide updates on misconduct cases in relation to the issuance of the agents’ clearances, ARAP/APP withdrawals.

• Reports/escalates any violations and noncompliance of the Company’s policies and procedures to the immediate superiors and to compliance department.

• Assist Risk and Compliance with ad-hoc analysis, assessment & investigation, whenever required.

• Perform other responsibilities and duties periodically assigned by the department head/immediate superior in order to meet operational and/or other requirements.

MINIMUM JOB REQUIREMENTS

• University/College Graduate

• At least a minimum of 2 years working experience in the insurance industry.

• Knowledgeable in various insurance distribution or insurance business environment

• Good work ethics, able to work independently with minimum supervision, resourceful and reliable in following up and completing tasks

• Result-oriented and takes pride in the quality of work, continuously drive process improvements to achieve results.

• Proficient in Microsoft Words, Excel, and PowerPoint.

• People oriented, with good interpersonal skills.

• With initiative and self-motivated but a good team player.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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