IT Operations Analyst

An IT Operations Analyst plays a critical role in maintaining the day-to-day operations and efficiency of an organization’s IT infrastructure. They are responsible for monitoring, managing, and improving the performance of IT systems to ensure seamless operational functionality. This role involves working closely with various departments to implement strategic improvements and troubleshoot technical problems as they arise. IT Operations Analysts are pivotal in supporting IT infrastructure management, ensuring data security, and maintaining systems' uptime. They contribute to the organization's overall technology roadmap by recommending best practices in systems administration. This position requires a keen eye for detail, a strong understanding of IT processes, and the ability to adapt to rapidly changing technological environments.

Responsibilities

• Monitor and analyze the daily performance of IT operations and systems.
• Develop and implement IT operational policies and procedures to improve efficiency.
• Provide technical support for hardware, software, and network-related issues.
• Collaborate with IT teams to ensure system reliability and data security.
• Perform regular system audits and generate reports on system performance.
• Respond promptly to system failures and resolve operational conflicts swiftly.
• Coordinate with external vendors and service providers to ensure quality services.
• Stay updated with industry trends and implement new technologies as necessary.
• Ensure compliance with IT policies and regulatory requirements.
• Train and mentor junior IT staff and support them in troubleshooting tasks.
• Assist in budget planning for IT infrastructure development and maintenance.
• Evaluate and prioritize system enhancements and software upgrades as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in IT operations, systems management, or related roles.
• Strong understanding of IT infrastructure, including servers, networks, and hardware.
• Excellent problem-solving skills with a proactive approach to troubleshooting.
• Familiarity with IT service management tools and monitoring systems.
• Effective communication skills and the ability to work collaboratively within teams.
• Ability to manage multiple projects and prioritize tasks effectively under pressure.