IT Operations Analyst 19N40

An IT Operations Analyst 19N40 is a crucial position within an organization, responsible for overseeing the smooth operation of the company's information technology systems. This role involves monitoring and maintaining the performance, stability, and security of IT infrastructure and applications, ensuring that business operations run efficiently. The IT Operations Analyst is also responsible for problem-solving, troubleshooting issues, and implementing system improvements by working closely with other IT professionals and departments. This role requires strong technical acumen, analytical skills, and a keen eye for detail to ensure optimal system functionality. Candidates should be prepared to work in a dynamic environment where they can contribute to continuous improvement processes and technical solutions.

Responsibilities

• Monitor and maintain the overall performance of IT infrastructure and applications.
• Analyze system operations and identify areas requiring enhancement or improvement.
• Collaborate with team members to resolve technical issues swiftly and efficiently.
• Develop and implement IT policies, procedures, and best practice guides for the company.
• Perform regular system audits to detect any potential vulnerabilities or issues.
• Create detailed reports on system performance and provide actionable recommendations.
• Coordinate with network and security teams to manage and optimize system security.
• Ensure IT operations comply with regulatory requirements and business policies.
• Assist in managing IT projects and allocate resources effectively to ensure on-time delivery.
• Provide technical support and training for users to maximize technology use.
• Document IT procedures and update them regularly to reflect system changes.
• Identify potential risks in IT operations and propose strategies to mitigate them.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2-3 years of experience in IT operations or similar role.
• Strong understanding of IT systems, networking, and security principles.
• Excellent problem-solving skills with attention to detail and accuracy.
• Effective communication skills to liaise with technical and non-technical stakeholders.
• Ability to work independently as well as part of a dynamic team environment.
• Proficient in using IT monitoring tools and different operating systems.