Senior Enterprise Architecture Operations Analyst

We are seeking a highly organized and detail-oriented Application Portfolio & Enterprise Architecture Analyst to support Enterprise Architecture (EA), and Application Portfolio Management initiatives. The successful candidate will be responsible for coordinating application onboarding and offboarding activities, maintaining CMDB and LeanIX application portfolio data quality, supporting technology risk reporting, and ensuring accurate application portfolio governance across the organization.

This role serves as a critical liaison between Enterprise Architecture, application owners, technology teams, and governance stakeholders to ensure application information remains accurate, compliant, and aligned with enterprise standards.

Position Responsibilities:

Application Onboarding & Governance

• Acknowledge and manage incoming application onboarding requests.
• Gather and validate required application information for Enterprise Architecture reviews.
• Create and maintain application records within enterprise repositories and governance platforms.
• Update and maintain application factsheets on behalf of GTCS Architecture teams
• Track and follow up with application owners to ensure timely completion of required documentation.
• Collect and validate mandatory CMDB attributes required for application registration.
• Coordinate application criticality assessment and approval workflows.
• Review and evaluate application criticality upgrade requests for completeness and compliance.

Application Offboarding & Decommissioning

• Coordinate end-to-end application retirement and decommissioning activities.
• Monitor applications progressing through retirement phases.
• Conduct periodic status reviews to ensure offboarding milestones are completed.
• Maintain retirement records and update enterprise repositories accordingly.
• Tag and classify applications for retirement within architecture management platforms.

Data & Configuration Management

• Maintain high-quality application and service data within CMDB and LeanIX.
• Update and manage application attributes across LeanIX, Archer, Fusion, and related governance platforms.
• Track application service changes including additions, updates, and removals.
• Perform data quality reviews and remediation activities.
• Resolve orphaned or outdated CMDB Configuration Item (CI) ownership records.
• Support ongoing efforts to improve data consistency, governance, and reporting accuracy.

Technology Risk & Compliance Support

• Perform manual Key Risk Indicator (KRI) data collection and reporting activities.
• Validate KRI data ingestion processes and investigate discrepancies.
• Support compliance reporting activities in alignment with corporate technology risk standards.
• Assist stakeholders with audit requests and governance reviews.

Enterprise Architecture & Platform Support

• Provide operational support for LeanIX Application Portfolio Management (APM) activities.
• Respond to stakeholder inquiries regarding application portfolio governance processes.
• Support active Corrective Action Plans (CAPs) and remediation efforts.
• Assist with Enterprise Technology Services Architecture (ETSA) agent testing activities.
• Support architecture governance initiatives, reporting, and portfolio analysis.
• Perform additional duties and special projects as assigned.

Required Qualifications:

• Experience
  • 4+ years of experience in Application Portfolio Management, CMDB Administration, IT Governance, Enterprise Architecture support, or IT Operations.
  • Experience working with enterprise application inventories and technology governance processes.
  • Experience supporting application lifecycle management activities.
•  Technical Skills
  • Working knowledge of:
    • LeanIX
    • ServiceNow CMDB
    • IT Asset Management and Application Portfolio Management practices
  • Understanding of:
    • Application Lifecycle Management
    • Enterprise Architecture principles
    • Configuration Management Database (CMDB) concepts
    • IT Governance and Risk Management frameworks
    • Change Management processes
• Analytical Skills
  • Strong data analysis and data quality management capabilities.
  • Ability to identify inconsistencies and perform root-cause investigations.
  • Strong attention to detail and accuracy.
• Communication Skills
  • Excellent verbal and written communication skills.
  • Ability to coordinate with business and technology stakeholders across multiple teams.
  • Strong documentation and reporting capabilities.

Preferred Qualifications:

• Experience with LeanIX administration and application fact sheet management.
• Familiarity with ServiceNow CMDB governance processes.
• Knowledge of technology risk metrics and KRI reporting.
• Experience working within large enterprise organizations, preferably in financial services or insurance.
• Understanding of enterprise architecture governance frameworks.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.