Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

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Job Description:

Employment Type: Full-Time

Work Setup:  Initial work arrangement 100% onsite minimum 90 days at Ayala Avenue, Makati.

After 90 days: Hybrid work setup may be considered after consistent performance and attendance at Ayala Avenue, Makati.

Job Summary

We are seeking a detail-oriented and organized Onboarding Coordinator to drive seamless onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a vital part in ensuring timely, accurate, and compliant onboarding by maintaining clear communication with candidates, recruiters, and internal stakeholders in a fast-paced, US-based business environment.

Key Responsibilities

• Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable state and city compliance forms.

• Monitor onboarding progress and maintain accurate trackers, reports, and documentation.

• Provide timely status updates to recruiters and relevant stakeholders.

• Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.

• Verify the completeness, accuracy, and compliance of onboarding records.

• Handle multiple onboarding files while meeting deadlines and turnaround expectations.

• Manage system access requirements, including passwords and identification records.

• Access and monitor work orders and onboarding tasks through SharePoint and internal systems.

• Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Qualifications and Experience

• At least 1 year of BPO or shared services experience.

• Experience supporting US-based business operations or administrative processes.

• Previous graveyard or night-shift experience.

• Stable employment history with minimal short-term job changes.

• Background in onboarding, HR, payroll, benefits, customer support, or related administrative functions is an advantage but not required.

• Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.

• Proficiency in Microsoft applications is required (Microsoft Word, Excel, Outlook etc.)

Required Skills and Competencies

• Strong organizational and time-management skills.

• Excellent written and verbal communication.

• High attention to detail and accuracy in documentation.

• Ability to work independently in a fast-paced environment.

• Professional communication with candidates, recruiters, and internal stakeholders.

• Strong follow-through and ability to meet deadlines while handling multiple priorities.

• Capacity to manage approximately 50 active onboarding files and 25 new candidates per week.

What We Offer

• Competitive salary package + Performance incentives + onsite program allowance

• Comprehensive HMO coverage

• Early regularization eligibility

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