Customer Support Specialist

Job Category: Customer Service

Job Location: Mabalacat, Pampanga

If you are a Customer Support Specialist professional looking for a greater opportunity, this might be the perfect opportunity for you. Apply now! Why you will love working with this Client?

Our client is a company based in the United Kingdom that has been supplying safety equipment in Petersfield, England.

Location / Shift Mabalacat Office, Morning Shift NOTE: You must be willing to work in the office in the above office location to apply for this position Job Description We are seeking a highly organized and proactive Customer Support Specialist to provide efficient and accurate administrative support to the Sales, Customer Support, and Customer Experience Teams by managing key tasks related to customer data, reporting, onboarding processes, and sales administration. Reporting & Data Management

• Produce and distribute daily sales reports to internal stakeholders.
• Generate monthly customer reports as required.
• Complete price amendments and updates on ERP
• Manage mass customer data updates and imports across internal systems.
• Provide support for Phocas reporting and analytics.
  
  

Sales Support & Administration

• Prepare picture quotes and sample orders for new and prospective customers.
• Prepare spreadsheets for pricing and costing analysis of varying complexity.
• Create and maintain spend reports and customer-specific price lists.
• Process cash sales orders exceeding £2,000, ensuring accuracy and compliance.
• Organize and dispatch wallcharts, marketing materials, and printed resources.
• Prepare professional presentations and supporting documents for customer meetings.
• Coordinate logo setups for new customers and ensure branding consistency.
• Manage the setup of purchase-to-SMI heatseal logos for customers.
• Support framework agreements and contracts setup and administration.
  
  

Requirements

• Previous experience in an administrative, customer support, or operations role.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent attention to detail and organizational skills.
• Confident working with large datasets and pricing models.
• Ability to work independently and meet deadlines.
• Experience with CRM or reporting systems (e.g., Phocas) is desirable.
• Excellent communication skills
  
  

Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines. Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us. More Jobs Available

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