Aftersales And Quality Control Administrator

Job Category: Administration

Job Location: Mabalacat, Pampanga

Would you like to become part of a UK-based business where your expertise as an Aftersales and Quality Control Administrator will be fully utilized? This job is perfect for you!

Why will you love working with this Client?

This client is a trusted furniture supplier in the UK. They are currently building a team in the Philippines and are looking to hire an experienced individual to support their UK team!

Location / Shift

Mabalacat, Pampanga / Mid Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

About The Role

As the Aftersales & QC Administrator, you are a dedicated and detail-oriented UK and International and Quality Control Administrator to manage the end-to-end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our after-sales operations while assisting in quality control to ensure our products consistently meet the highest standards.

Key Responsibilities

Aftersales Support

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
• Raise quotes on the management system.
• Maintain orders using our Operating Management System.
• Liaise with sales teams across all international offices as required.
• Liaise with the relevant teams across the business to arrange the collection and delivery of products.
• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric are ordered.
• Weekly reporting on the work that has been planned and further work scheduled.
• Raise any recurring issues with the suppliers directly and identify preventative actions.
• Obtaining feedback from customers via email/phone on their after-sales experience.
  

Quality Control

• Liaise with suppliers to resolve any positive or negative feedback on their products.
• Ensure any internal process gaps are recorded, investigated, and resolved.
• Carry out other tasks associated with your role that might not be listed.
  

Requirements

Experience

• Excellent Administrative skills with competent use of Microsoft Office (mainly Outlook and Excel)
• Ideally, you have worked in the furniture industry, but this is not essential.
• Previous experience working in an Administrative/Customer Support position.
• There will be an element of physical work, therefore you must be willing and able to complete this. Manual handling training will be provided.
• Ability to prioritise urgent and important work over non-urgent or non-important tasks.
• Confident, approachable, and happy to turn your hand to anything required
• Excellent written and verbal communication skills.
• You embody our company’s people values:
  
  

• Teamwork – Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed – Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership – Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive – Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive – React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
  

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals who support clients across Australia, New Zealand, the United States, Canada, the United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

---