Receptionist - Part Time- Lymington Health And Leisure

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, were all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, its our people who make the difference.

As one of the UKs leading charitable leisure trusts, were proud of our mission: Improving Lives Through Leisure. Were here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. Were all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If youre passionate about helping others and love creating great experiences, youll feel right at home with us.

You dont need to be an expert to get started—well give you all the training and support you need. With over 130 centres across England and Wales, theres loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time

Were proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

This is your place, this is where you matter.

About The Role

We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, youll be the first point of contact for our customers - providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, wed love to hear from you.

Key Responsibilities:

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner
• Handle enquiries, bookings and memberships face-to-face, online and by phone
• Accurately operate booking, till and membership systems
• Provide up-to-date information on centre facilities, classes and promotions
• Maintain a tidy, inviting reception area and ensure high standards of presentation
  
  

• Work as part of a collaborative, multi-skilled team
• Support the delivery of events and activities within the centre
• Follow Freedom Leisures policies on safeguarding, health & safety and customer care
• Participate in relevant training and ongoing professional development
  
  

• Passionate about delivering outstanding customer service
• Comfortable using till systems and handling cash/card payments
• Able to multitask and remain calm in a busy environment
• A proactive, flexible and reliable team player
  
  

• Previous experience in a customer-facing role in leisure, fitness or community service settings
• Hospitality or Retail experience delivering customer excellence
  
  

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community