Pre-Owned Buyer Client Specialist 13225

Job Description

Permanent - Full Time (37.5hrs per week) - 5 Days onsite

We are looking for a Pre Owned Buyer Client Specialist to join our Virtual Boutique in London. You will work as part of a close‑knit team to assess watches submitted through our Virtual Boutique “Sell Your Watch” service, creating initial offers and delivering a seamless end‑to‑end client experience.

You will lead your own client consultations, convert offers through to completed intake, and promote part‑exchange opportunities where appropriate. You will also support Virtual Boutique colleagues by providing offers, managing the online self‑service form, and undertaking product consultations in line with service demand.

About You

• Knowledge of Swiss watches and brands
• Strong negotiation skills
• Experience with pre-owned Swiss watches.
• Self-motivated, positive, and proactive
• Knowledge of the current pre-owned watch market
• Target orientated and able to deliver outstanding results as part of a team.
• IT literate (including proficiency in Microsoft Office) and comfortable picking up new systems.
  
  

About Us

Did you know were a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. Were the UKs leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some Of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay
  
  

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

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