Business Project Manager

Your Responsibilities

The Business Project Manager plays a pivotal role in driving the successful delivery of cross‑functional change across Lockton Europe.

Operating within the PMO Team and reporting to the Lead Project Manager, this role is responsible for the end‑to‑end management, governance, and coordination of complex business projects that support our ongoing growth, integration, and operational transformation agenda.

Key Responsibilities

Project Leadership & Delivery

• Lead end-to-end delivery of complex, multi workstream business projects & programmes from mobilisation through to transition into BAU.
• Define project scope, success criteria, outcomes and value case; manage change control throughout delivery.
• Build and maintain integrated plans, roadmaps, milestones, resourcing and delivery cadence across workstreams.
• Manage cross programme dependencies, sequencing and business capacity constraints; escalate trade-offs and replan recommendations.
• Co-ordinate target operating model change, process redesign, and role/accountability changes to embed the new ways of working.
  
  

• Establish and run project governance, including RAID, decision logs, action tracking and reporting packs.
• Manage budgets, timelines, risks, issues and dependencies; provide clear options and recommendations for timely decisions.
• Define and maintain benefits realisation plans (owners, baselines, measures) and track value delivery through and post implementation, driving corrective actions where needed.
• Ensure project outputs meet internal control, compliance and audit requirements, maintaining appropriate evidence, approvals and traceability.
• Ensure management information and reporting impacts are understood and delivered (data definitions, KPIs and agreed “single source of truth” measures).
  
  

• Act as the interface between business sponsors, SMEs, Technology teams & delivery partners.
• Lead structured change impact assessments (by function, role and location) and translate impacts into actionable adoption plans.
• Own the change approach across communications, training and engagement, including success measures and feedback loops to monitor adoption.
• Facilitate cross functional alignment & decision-making, resolving conflicts & removing blockers.
• Manage third-party suppliers/partners (where applicable) to ensure delivery to agreed outcomes, milestones and governance standards.
  
  

• Plan and run business readiness activities (people, process, data and controls), including readiness reviews and go/no-go recommendations.
• Lead business cutover planning and co-ordination with Technology, including hyper care and transition to operational owners.
• Ensure updated processes, procedures, training materials and knowledge transfer are in place prior to BAU handover.
  
  

• Significant project management experience across business transformation.
• Experience in delivering new system implementations
• Strong understanding of the insurance/reinsurance industry.
• Track record delivering complex projects using both agile and waterfall methodologies.
• Ability to lead and influence cross functional teams.
• Excellent communication and problem-solving skills.
• Comfortable with fast paced, evolving priorities.
  
  

• London Market broking or financial services experience. Experience in Target Operating Model implementations, integrations, business transfer or new system implementations.
• Familiarity with tools such as Monday.com, Jira, or ServiceNow.
• Certifications such as MSP, PRINCE2, AgilePM, or Prosci.