Product Repair Manager GCS-CSO Philippines Cebu

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

Responsibilities

Manage a repair business unit, a key role in making strategic decisions directly impacting the service organization’s profitability and ensuring customer satisfaction. Below are the duties and responsibilities:

• Oversee the performance and effectiveness of repair business units/operations in alignment with company goals.
• Verify that targets set by the repair management team are both ambitious and achievable.
• Lead short ‑ term and long ‑ term company initiatives and strategies at both sitewide and organizational levels.
• Build and develop a high ‑ performing team while supporting individual growth.
• Champion organizational and strategic initiatives.
• Promote innovation and continuous improvement across repair operations.
• Review mid ‑ quarter and quarterly business performance for each repair business unit.
• Plan and execute resource requirements to ensure operational efficiency and customer satisfaction.
• Ensure cost ‑ effective operations that support the company ’ s profitability objectives.
• Review requests for asset purchases that support operational needs and customer delivery.
• Provide justification and secure approval from senior leadership for investments and resource additions.
• Respond to customer and internal field team concerns as the third ‑ level escalation point.
• Address and resolve customer issues thoroughly and promptly.
• Strengthen collaboration between repair operations and support teams.
  
  

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in Engineering (preferably ECE or IE).
• At least 5 years of experience in a leadership role
• Experience managing operations in manufacturing or service environments.
• Strong skills in planning, decision ‑ making, monitoring, root ‑ cause analysis, and problem ‑ solving.
• Proven capability in team development, empowerment, and performance management.
• Self ‑ driven with a solid grounding in professional principles and values.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools
  
  

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.