OTC MS Billing Support Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Managed Services Billing Field Support Specialist is responsible for the timely and accurate assessment of new IPSOWs as well as VBS support. The people in this role are critical to ensuring all new contracts go to CTC instead of Legacy billing platforms. This role is expected to support various partners- Sales, Delivery, and Services COE internal teams- and should be able to work effectively and with clear communication with these Xerox partners.

Functional / Technical Competencies:

• Fluent in English with clear and concise communication skills
• Ability to work effectively with Sales, Delivery, and internal COE teams
• Strong analytical and logical thinking skills
• Customer service orientation and active listening skills
• Ability to prioritize tasks and meet deadlines in compliance with policies and schedules
• Adaptability to changing environments and positive attitude toward change
  
  

• Assess IPSOWs for approval or rejection based on data and billing strategy
• Ensure all new contracts flow to CTC and prevent legacy platform usage
• Collaborate with Sales and Delivery teams to enforce billing compliance and push back on customization requests
• Perform required actions for new contract workflow into CTC
• Support VBS compliance processes, including additional line item approvals and centralized entitlements
• Update and manage entitlements for XONE and XSITE contracts
• Track and document all activities accurately.
  
  

• Accurate and timely IPSOW assessments and approvals
• Successful migration of new contracts to CTC platform
• Compliance with VBS processes and entitlement management
• Clear documentation and tracking of all contract-related activities
• Improved billing accuracy and adherence to company strategy
  
  

• Supports operational efficiency and billing accuracy
• Promotes compliance with Xerox billing policies and standards
• Enhances customer satisfaction through accurate contract setup and entitlement management
• Contributes to strategic migration from legacy platforms to CTC
  
  

• Bachelor’s Degree (preferred)
• 2+ years billing experience in corporate or financial setting (desired)
• Strong MS Office skills (Excel, PowerPoint, Word)
  
  

• Willing to support North America/ US Time and Holidays
• Flexibility of working schedules as the role will require on a per need basis