OTC Customer Billing Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Customer Billing Manager is responsible for leading the administration of post‑invoice activities for a designated portfolio of accounts, ensuring billing accuracy, contractual compliance, and an exceptional customer experience. The role leverages strong business acumen, analytical capability, and independent judgment to interpret contractual terms, support billing requirements for new and existing business, and resolve complex billing and accounts receivable issues.

As a key liaison across the Billing‑to‑Cash lifecycle, this role partners closely with Sales, Delivery, Operations, Collections, and external clients. Through effective stakeholder engagement, operational reporting, and adherence to compliance and performance standards, the Customer Billing Manager ensures timely and accurate invoicing, supports cash flow optimization, reduces defects and DSO, and enhances customer satisfaction and retention.

Functional / Technical Competencies:

• Fluent in English with excellent communication and interpersonal skills
• Strong organizational, time management, and multitasking abilities
• Ability to interpret contractual terms and conditions
• Strong business acumen and understanding of market segments
• Proficiency in Microsoft Office and billing systems
• Analytical and presentation skills for problem‑solving and reporting
• Ability to build and maintain effective relationships with internal and external stakeholders
• Independent judgment and decision‑making capability
  
  

• Manage administration of post‑invoice activities for assigned accounts
• Support new business billing setup, onboarding, and implementation
• Consult with internal teams (Sales, Delivery, CM, SOM, SDM, VP) regarding billing requirements
• Engage with external clients to document and validate billing needs
• Serve as a key liaison for Billing‑to‑Cash processes and retention efforts
• Manage collection and accuracy of pre‑invoice presentment requirements
• Handle special billing processing requirements and obtain necessary approvals
• Provide consultation on post‑invoice confirmations and first‑invoice reviews
• Work with Operations to improve processes and prevent recurring billing defects
• Collaborate with Collections and partners to ensure timely invoice payment and reduce DSO, cash aging, and risk of service interruptions
• Ensure adherence to internal compliance guidelines and performance measures
  
  

• Accurate and timely billing for new and existing business
• Effective resolution of billing inquiries and escalations
• Compliance with contractual and regulatory requirements
• Improved customer experience and satisfaction
• Operational reports and performance metrics
• Reduced billing defects and improved invoice payment timeliness
  
  

• Supports operational excellence and billing accuracy
• Promotes customer satisfaction and retention
• Aligns with Xerox compliance and quality standards
• Drives continuous improvement in billing processes and cash flow management
  
  

• Bachelor’s Degree (preferred)
• 2+ years billing experience in a corporate or financial environment (desired)
  
  

• Willingness to support North America / U.S. time zones and holidays
• Flexibility in work schedule based on business needs