OTC CTC Support Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The CTC Support Specialist is responsible for identifying, evaluating and acquiring key inputs to enable timely and accurate contract set-up and customer invoice generation. Accountable for achieving business objectives while maintaining focus on customer satisfaction and professional customer support.

Functional / Technical Competencies:

• Fluent in English (written & verbal)
• Strong communication and customer support skills
• Attention to detail and ability to manage multiple priorities
• Critical thinking, problem-solving, and analytical skills
• Proficiency in Microsoft Office (Outlook, Word) and moderate Excel skills (sort/filter, formulas)
• Ability to work in a fast-paced environment with flexibility and adaptability
• Team-oriented self-starter with strong customer advocacy
• Positive attitude and ability to maintain performance under pressure
  
  

• Ensure timely and accurate contract setup and invoice generation
• Review error messages and identify solutions to resolve issues within SLA
• Process corrections and transactions accurately to maintain invoice accuracy
• Maintain cooperative team environment to meet department deadlines and goals
• Perform detailed research and communicate solutions effectively
• Support continuous improvement initiatives and other tasks assigned by the Manager
  
  

• Accurate and timely contract setup and invoice presentation
• Resolution of error messages and billing discrepancies within SLA
• Compliance with Xerox billing policies and contractual requirements
• Improved customer experience and satisfaction
• Operational reports and documentation supporting audit readiness
  
  

• Supports operational efficiency and billing accuracy
• Promotes customer satisfaction and retention
• Aligns with Xerox compliance and quality standards
• Drives continuous improvement in contract administration and billing processes
  
  

• Bachelor’s Degree (preferred)
• 2+ years billing experience in corporate or financial setting (desired)
• Strong MS Office skills (Excel, PowerPoint, Word)
  
  

• Willing to support North America/ US Time and Holidays
• Flexibility of working schedules as the role will require on a per need basis