OTC Channels AR Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The AR Specialist supports the Order‑to‑Cash (OTC) organization by managing credit, billing, and collections activities for a portfolio of reseller and end‑user accounts. This role plays a key part in maintaining healthy cash flow, resolving billing issues, managing credit risk, and ensuring compliance with internal policies in a high‑volume, fast‑paced environment.

Why Join This Team:

• Be part of a global Order‑to‑Cash organization supporting U.S. reseller and customer portfolios
• Gain hands‑on experience in credit, collections, billing, and AR operations
• Work closely with cross‑functional teams to resolve complex billing and payment issues
• Develop strong analytical, negotiation, and customer‑facing skills
• Build long‑term career growth opportunities within finance and OTC operations
  
  

• Manage a portfolio of reseller and end‑user accounts related to credit, billing, and collections
• Provide timely customer statements and follow up on inquiries and payment requests
• Make collection calls and send emails to secure prompt payment of outstanding invoices
• Monitor assigned accounts and collection reports to maximize cash receipts
• Investigate and resolve billing disputes by partnering with internal teams
• Apply credit holds or corrective actions to limit financial risk exposure
• Recommend bad debt write‑offs when appropriate
• Maintain accurate records of customer payment status and open balances
• Track and follow up on payment arrangements and commitments
• Process customer‑approved refunds and account adjustments
• Perform AR activities including invoicing, cash application, audit support, tax research, and compliance tasks
  
  

• Bachelor’s degree preferred (Accounting or Finance background an advantage) or equivalent experience
• 1-3 years of experience in Accounts Receivable, credit, collections, or billing environments preferred
• Strong communication, analytical, and problem‑solving skills
• Ability to maintain positive customer relationships while managing collections
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with large ERP systems (Oracle preferred)
• Ability to work independently in a fast‑paced, high‑volume environment
• Willingness to support U.S./North America time zones and holidays
  
  

• Structured onboarding with training on AR processes and systems
• Clear procedures and defined workflows to support consistency and compliance
• Ongoing collaboration with experienced OTC and finance professionals
• Exposure to end‑to‑end Order‑to‑Cash operations
• Opportunities to strengthen financial, analytical, and customer management skills