OTC AR Program Lead

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The AR Program Lead plays a critical leadership role within Finance Operations, overseeing Accounts Receivable activities for Channel reseller and end‑user portfolios. This role combines AR subject‑matter expertise with program ownership, reporting, systems administration, and process improvement responsibilities to ensure financial accuracy, compliance, and operational efficiency across channel finance operations.

Why Join This Team:

• Take on a lead‑level role within a global Order‑to‑Cash organization
• Drive AR program oversight, reporting, and system ownership for channel operations
• Partner closely with cross‑functional stakeholders, tax teams, IT, and channel leadership
• Influence process improvements, data governance, and policy development
• Build advanced expertise in finance operations, systems administration, and analytics
  
  

• Manage AR‑related activities for channel reseller and end‑user portfolios, including credit, billing, and collections
• Assemble, analyze, and summarize financial and operational data for internal and external reporting
• Provide recurring operational and financial insights to stakeholders and leadership
• Act as tax process owner, including certificate management, short pays, research, credits, audits, and reconciliations
• Support general ledger accuracy and month‑end reconciliation processes
• Own the refund process, including approval documentation, account adjustments, and reconciliations
• Serve as application superuser for AR and channel tools, supporting user access, configuration, approvals, testing, and IT coordination
• Administer Salesforce and Impartner platforms supporting channel programs
• Identify dispute trends, process gaps, system issues, and interface errors; escalate and resolve as needed
• Drive process improvement initiatives and support policy development
• Manage ongoing data requirements for channel sales programs and incentives
• Ensure SLAs are met or exceeded across AR program activities
  
  

• Bachelor’s degree preferred (Accounting, Finance, or Business Administration) or equivalent experience
• At least 3 years of experience in Accounts Receivable, finance operations, or program management
• Prior leadership or lead-level experience, such as supervising team members, acting as a subject matter expert, leading initiatives, or owning end‑to‑end processes
• Proven ability to manage complex financial data, reporting, and reconciliations
• Advanced proficiency in Microsoft Excel and PowerPoint
• Experience with large ERP systems (Oracle preferred)
• Familiarity with Salesforce and Impartner platforms strongly preferred
• Strong analytical, problem‑solving, and decision‑making skills
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Willingness to support U.S./North America time zones and holidays
  
  

• Structured onboarding with training on finance systems, reporting tools, and AR processes
• Clear ownership over program deliverables and system responsibilities
• Close collaboration with finance, tax, IT, and channel stakeholders
• Visibility to leadership through reporting and program impact
• Opportunities to influence process optimization and operational strategy