Customer Solutions Specialist I

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Specialist I to join us in Cebu!

Job Summary

The Customer Solutions Specialist I is responsible for interacting with our customer base in order to maintain and grow customer relationships. As part of Sales team, this position aims to make the order process as efficient as possible and ensure company take full ownership and responsibility for solving any customer issues. This will require building, maintaining a network of contacts with internal teams in order to help support and ultimately provide an exceptional experience for customers

Essential Duties and Responsibilities:

• Support Account Manager in assigned key customers job activity and administrative duties.
• Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
• Ensure proactive steps are taken to optimize sales operation, maintain target inventory and meet other metric goals.
• Meticulous and careful to details for data entry/jobs related to customer’s accounts activity.
• Maintain Cost Worksheet, Pricing and Request for Quotation repository where applicable.
• Collaborate closely with internal partners for operational efficiency.
• Be the focal point for all customer related issues /escalations.
• Identify and strive for continuous improvement including the establishment of global best practices for customer solutions and support.
• Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
• Ensure the necessary resources, tools and system are available for quality customer service delivery
• Monitor accuracy of reporting and data base update for real time production and shipment schedule, analyze relevant data to determine customer service outputs.
  
  

Educational/Certification Requirement:

• Degree/Diploma in Business Administration or equivalent
  
  

Experience Requirement:

• More than 3 years of job-related customer service experience
• Analytical with strong problem-solving skills
• Proficiency in MS Office applications, macro modeling in Excel applications
• Attention to details and follow-up to successful closure
• Must be able to multi-task and able to handle all stakeholders’ needs.
• Should have excellent customer-service orientation to do the job.
• Strong interpersonal and listening skills to resolve the issues of the customers.
• Conflict and resolution management in both user-friendly and technical language.
• Resilient and resourceful with sharp attention to detail.
• Ability to prioritize and accomplish tasks in a hard-hitting environment with strong compliance.
• Willingness and aptitude to learn the details of Operations process and technology.
  
  

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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