Customer Program Specialist II

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Spec II to join us in Cebu!

Job Summary:

Manages and responsible for all Program Management functions for a Customer(s). The scope includes both commercial management and administration of existing business (does not include new sales,) as well as Customer facing and internal alignment activities.

The details of the duties and responsibilities are listed below. The Customer Program Specialist II will be responsible for day-to-day shipment quote support, item master, for new parts and liaise with customer and internal for supporting NBD shipments to customers.

The reporting structure will be for each Customer Program Specialist II to report to the site Program Management Director. The level of the job will be determined as a function of the customer shipment volume, demand forecast and a number of customer accounts to be responsible for.

Essential Duties and Responsibilities:

• POA (Product of Architecture)
• Review sub-level parts in Bill of Materials(BOM) for pricing abnormality and work with cross-functional teams for validation
• Support the submission of finished-goods quotes timely before NBD shipments.
• Work closely with Program Management team for POA pricing readiness to support NBD shipments
• Partners with all functions to prioritize activities to meet KPIs, goals & objectives
• Communicate and discuss with customer or SCM for any price change.
• Provide escalation notification to manager if price is derv to normality.
• Quarterly pricing update due to ECO, sourcing adjustments, and supplier price change
• Item Master
• Provides monthly review on data accuracy in item master to ensure information is up-to-date and accurate in accordance with the up-to-date BOM.
• Work closely with cross-functional teams to resolve issue relating to pricing and change source of supply.
• Effectively monitors and work on customer request for quotes (RFQ)
• Provides escalation notification to manager if price validation is not satisfied with pricing or when unable to complete with update schedule
• Monthly pricing update due to ECO, source change, supplier price change
• Work closely with Program Management team for POA pricing readiness to support NBD shipments
• Ensure timely In‑Mind submission for new parts following ECO implementation
• Work with material team to update OMAT (Obsolete Material) List and weekly submission to customer timely.
• Pricing Update/ Maintenance in SAP
  
  

Knowledge, Skills and Abilities:

• A track record of managing complex, analytics-focused programs effectively
• Negotiating skills to optimize the outcome for UCT
• Able to read and understand Bill of Materials in Agile
• Strong planning, organization skills and clear communication skills
  
  

Educational/Certification Requirement:

• Bachelors degree in business administration or Engineering, operations management strongly preferred
  
  

Experience Requirement:

Work Experience:

• 4 years Program Management or Business Management experience in a business-to-business transaction environment.
  
  

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.

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