Customer Program Spec II

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Specialist II to join us in Cebu!

The Customer Program Specialist is responsible for the effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Specialist is responsible for commercial responsibilities related to the products/commodities that they manage. Commercial activities include the timely completion of quotes, accounts receivable, claims, and credit memos.

Essential Duties and Responsibilities:

• Follows documented order management and commercial procedures
  
  

• Occasional phone calls/emails with customers to provide order and commercial status
• Internal escalations to the Supervisor upon recognition of misalignment of order/commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
  
  

• Obtains missing order information from Customers
• Ensure on time shipments & reconcile with Customer weekly:
• OTD to site commit date >/= 98%
• OTD to Customer need date >/= 85%
• Escalate material/labor shortages to meet site commit dates
• May attend production meetings
• Owns all order management deliverables to meet OTD to commit & need by date goals
• Resolves production scheduling & shipping blocks in the ERP or escalations
• Escalate material/capacity planning information internally to align the site commitment to the customer need dates
• Ensures sales order Customer need date changes are managed to protect within the “frozen window”
• Negotiate with Customer drop-ins and pull-in orders, and the impact on the existing orders in the UCT production schedule
• Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
  
  

• Obtains missing quote information (drawings, specs, etc.) from Customers
• Prepares quotes for review and approval and submits to customers
• Resolves invoicing problems with the Customer & UCT Finance
• Negotiate pricing changes as required by business process
• Escalate to the Supervisor any Customer blocks to accepting the pricing change
• May be asked to produce a revenue forecast for a product line and/or site
  
  

• Must be organized and data/fact-driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets the goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail, exceptional organization, and follow-up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership, and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
  
  

• Bachelor’s Degree or equivalent in technical, business, or financial discipline
• Successful completion of a negotiation certification course is desired
  
  

• 3-5 years’ experience in a semiconductor or similar industry