Customer Program Spec I

Essential Duties And Responsibilities

• Predominantly an internal resource. Occasional phone contact with customer for status updates; responsible for escalation to appropriate site or account representative.
• Provides pre- and post-customer service and support.
• Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
• General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
• Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers to ensure customer requirements are handled appropriately.
• Maintain Customer Dashboards, scorecards and UCT ERP system.
• Ensure on time shipments and manages customers’ OTD targets.
• Obtain RFQ packages, EAU, drawings etc. for Quoting.
• Prepares quotes for CRM team review and approval
• Coordinate material issues between customer, UCT Purchasing and UCT Supply Chain Groups, monitoring and escalating liability issues.
• Submit claims for fees & follow up with customers.
• Attends regular production and other meetings as CBO department representative.
  
  

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
  
  

• Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
• Bachelor’s Degree or equivalent in technical, business, or financial discipline
  
  

• 1+ years’ experience in a semiconductor or similar industry.