Customer Program Manager III

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Manager III to join us in Cebu!

Job Summary

The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Essential Duties And Responsibilities

• Maintains GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) as required.
• Works with operations managers and NPI staff to develop and present business proposals.
• Works with various functional teams to accommodate customers’ demand changes.
• Prepares quotes for review and approval and submits to customers.
• Resolves production scheduling, shipping and invoicing problems.
• Share material/capacity planning information internally.
• Enters sales order date change information into ERP and other systems; including customer databases, and assesses impact.
• Negotiate pricing adjustments when necessary.
• Escalate issues and trends that impact UCTs bottom line.
• Ensures post-sales support and ongoing customer satisfaction.
• Manages new business opportunities from design through production in a team environment.
• Cost Reduction activities.
• Manages reports (mostly supply chain and allocation reports), coordinates customer/UCT meetings, escalates customer-owned inventory issues, manages shipping exception authorizations, review MPS, etc.
• Reviews and analyzes programs for improvement or opportunities to improve efficiencies.
• Develops, updates and presents sales forecasts and build plans, including competitive intelligence and strategic opportunities where appropriate.
• Tracks, Maintains and Executes Commercial & Contractual agreements at the site level
• Attends regular customer and internal NPI and development meetings related to products or programs as assigned.
  
  

Knowledge, Skills And Abilities

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
  
  

Educational/Certification Requirement

• Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
• Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3
• MBA or Bachelor’s Degree with PMP/PGMP certification for Level III
• Successful completion of a negotiation certification course desired
  
  

Experience Requirement

• 5+ years’ experience in a semiconductor or similar industry Level 3-4.
  
  

Management Experience (for People Manager Job Only)

• Senior positions must have at least 5 years’ experience in positions of increasing responsibility
• People management skills & experience desired for CPM 3 and 4 levels
  
  

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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