Collections Coordinator

The Collections Coordinator supports the Collection Supervisor in planning, monitoring, and executing collection activities to ensure the timely and accurate management of accounts receivable. This role works closely with field Collectors, handles escalated accounts, ensures proper documentation, and helps maintain healthy customer credit accounts.

Key Responsibilities

Collection Operations & Monitoring

• Assist the Collection Supervisor in preparing and implementing daily and weekly itineraries for field Collectors.
• Monitor and review the daily activities and performance of Collectors to ensure collection targets are met.
• Personally handle overdue or hard-to-collect accounts as needed.
  
  

• Conduct verification and assessment of customers prior to credit line approval.
• Assist in monitoring and analyzing the company’s accounts receivable portfolio.
  
  

• Ensure completeness, accuracy, and timely transmittal of collection documents to the AR Analyst for proper posting.
• Review collection documents before release to Collectors.
• Ensure timely submission of Withholding Tax Certificates (CWT) every 15th of the following month.
• Comply with company policies, procedures, and management directives.
  
  

• Maintain close coordination with Collectors to address field issues and resolve discrepancies.
• Perform other related tasks as assigned by the Collection Supervisor or Manager.
  
  

• Bachelor’s degree in any business-related course.
• At least 2 years of relevant experience in collections or credit management.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Knowledgeable in customer account monitoring and collection strategies.
• Highly organized, detail-oriented, and able to work independently or in a team.
• Demonstrates integrity and confidentiality in handling sensitive financial information.