Channels AR Program Lead

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Channels AR Program Lead is part of the Finance Operations team supporting Accounts Receivable operations for the Channel division. This role manages a portfolio of reseller and end-user accounts, supporting credit, collections, billing issues, refunds, tax processes, and financial reporting. The position also serves as a key partner for channel programs by ensuring accurate data, system administration, compliance, and timely resolution of account and process issues.

Why Join This Team:

• Support the financial health and operational performance of Channel AR.
• Work across credit, collections, billing, tax, refunds, and financial reporting.
• Partner with Sales, Finance, and channel program teams.
• Drive process improvements, system enhancements, and operational efficiency.
• Gain exposure to enterprise platforms and channel business processes.
  
  

• Manage assigned reseller and end-user accounts, including credit, collections, billing issues, and disputes.
• Prepare, analyze, and summarize financial and operational data for internal and external reporting.
• Support accounting and invoicing activities, ensuring accurate and timely financial transactions.
• Manage tax-related activities, including certificates, short pays, credits, research, audits, and reconciliations.
• Support U.S. tax-related processes and requirements, as applicable.
• Own refund processes, including documentation, adjustments, approvals, and reconciliations.
• Maintain and analyze financial data using advanced Excel and spreadsheet functions.
• Prepare reports and presentations using Microsoft PowerPoint.
• Support system administration activities, including user access, configuration, transaction approvals, testing, and issue resolution.
• Administer Salesforce and Impartner for Channel programs.
• Identify account discrepancies, dispute trends, system issues, and process gaps and coordinate appropriate resolution.
• Drive process improvements and support policy and procedure development.
• Maintain accurate AR records and ensure adherence to SLAs and compliance requirements.
• Support ongoing data and reporting requirements for Channel sales campaigns and programs.
  
  

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred.
• At least 3 years of experience in financial or sales/marketing analyst roles preferred.
• Strong background in accounting and invoicing.
• U.S. tax experience is highly preferred.
• Strong understanding of Accounts Receivable, credit, collections, billing, and related financial processes.
• Advanced Excel and spreadsheet skills.
• Strong presentation skills, particularly in Microsoft PowerPoint.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced environment.
• Knowledge of AR compliance and tax-related processes.
• Experience with Oracle, Salesforce, and/or Impartner is an advantage.
• Strong judgment and ability to identify and resolve complex account or process issues.
  
  

• Exposure to global Channel Finance and Accounts Receivable operations.
• Opportunities to work with accounting, invoicing, tax, and financial reporting processes.
• Experience with enterprise financial and Channel management platforms.
• Collaboration with cross-functional teams across Finance, Sales, and Channel operations.
• Opportunities to contribute to process improvement and system enhancements.
• A dynamic environment that supports continuous learning and professional growth.