Cash Collection Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Description

Job Title: Cash Collections Specialist

Business Area: Order to Cash (O2C) – Invoice to Cash

Location: Lexmark Plaza 1, Cebu City

Reports To: Operations Manager

Level: Associate / Specialist

Role Summary

The Cash Collections Specialist is responsible for managing and resolving current and past‑due invoices for assigned customer accounts and geographies. The role focuses on driving timely collections, resolving billing disputes, maintaining account accuracy, and ensuring compliance with established service levels. The position works closely with internal teams and customer Accounts Payable teams to improve cash flow and reduce delinquency.

Functional / Technical Competencies

• Order to Cash (O2C) lifecycle knowledge
• Accounts Receivable and Cash Collections
• AR aging analysis and reconciliation
• Customer account management and dispute resolution
• ERP systems (SAP preferred)
• MS Excel proficiency
• Business communication (email and phone)
  
  

• Manage and collect overdue and outstanding invoices for assigned customer accounts
• Prepare and send monthly statements of account, aging reports, and invoice copies
• Communicate with customer Accounts Payable teams regarding payment status and discrepancies
• Ensure timely escalation of payment delays or disputes following defined escalation processes
• Coordinate with Accounting for accurate payment posting and application
• Work with Sales, Order Management, Billing, Supply Chain, and Returns teams to resolve billing and deduction issues
• Ensure delinquent accounts meet corporate targets, including zero balances for invoices over 180 days
• Update collection activities and documentation in ERP and internal tools
• Support month‑end AR review and reporting activities
• Provide backup support for other account holders as required
  
  

• Reduced delinquent receivables
• Improved on‑time payment performance
• Accurate and up‑to‑date AR aging reports
• Timely resolution of invoice disputes and deductions
• Compliance with SLAs and internal controls
  
  

• Support cash flow optimization and working capital goals
• Strengthen customer relationships through timely and professional engagement
• Ensure data accuracy and compliance across O2C processes
• Support operational efficiency and service excellence in AR functions
  
  

• Bachelor’s degree in Business Administration, Accounting, Management Accounting, or related field
  
  

• At least 2 years of experience in accounts receivable, collections, or customer service
• Working knowledge of billing, accounting, and finance processes
• Good verbal and written communication skills in English
• Strong attention to detail and critical thinking skills
• Proficiency in Microsoft Excel
• Willingness to work onsite during the initial training period
  
  

• Experience with SAP or other ERP systems
• Prior exposure to global customers or shared services environment
• Experience working with cross‑functional teams (Sales, Supply Chain, Credit, Billing)
  
  

• Initial work setup is onsite for the first three months for training
• Work‑from‑home arrangement may apply after the training period, subject to business needs
• Shift schedule aligned to the geography supported
• Standard background check required