Sales Support Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Sales Support Specialist is responsible for supporting Lexmark’s field and face-to-face sales representatives by providing timely operational, administrative, and customer support. This role enables Account Managers and Territory Sales Managers to achieve sales objectives by assisting with pricing inquiries, product recommendations, sales programs, special bids, orders, inventory, rebates, and customer concerns. The role works closely with sales teams, partners, customers, and cross-functional stakeholders to resolve issues, manage requests, and provide accurate information that supports sales activities and business growth.

Why Join This Team:

• Support sales teams and business partners across a global sales organization
• Gain exposure to sales operations, pricing, products, supply chain, and customer-facing activities
• Work closely with Account Managers, Territory Sales Managers, District Account Managers, and cross-functional teams
• Develop expertise in sales support processes, special bids, rebates, forecasting, and customer solutions
• Build strong business, communication, problem-solving, and stakeholder management skills
• Explore opportunities for lateral and vertical career growth across Lead to Contract and other departments
  
  

• Support field and face-to-face sales representatives in achieving sales goals through timely and accurate sales support
• Track and provide Account Managers with updates on performance against monthly and quarterly programs
• Communicate with sales teams regarding concerns raised by partners and end-users
• Track and report inventory levels, orders, and consumption to Account Managers
• Manage assigned mailboxes and respond to sales and customer-related inquiries
• Provide product recommendations based on customer requirements
• Create, edit, monitor approvals, and communicate special bids, including Traditional, MPS, Quick Bid, Demo, and Bid Desk requests
• Provide information to Lexmark partners regarding products, programs, pricing, and value propositions
• Create and edit flyers, presentations, and other marketing materials for Territory Sales Managers’ meetings, trainings, and face-to-face activities
• Compile product information and content for partner websites and portals
• Process MPS Elite device entitlements
• Manage and monitor cases in Dynamics from creation through closure
• Facilitate the resolution of technical support issues by coordinating with appropriate teams
• Process rebate claims, including MDF, Special Bid, and SLED claims
• Respond to forecasting inquiries from Account Managers
• Work with appropriate teams and utilize relevant tools to support customers and resolve business concerns
• Understand Lexmark order, pricing, and supply chain processes to provide accurate information and guidance to customers and sales teams
• Escalate business-impacting concerns and provide relevant input to managers and stakeholders when required
• Maintain effective communication with sales teams, customers, partners, peers, managers, and stakeholders across the supported geography
  
  

• College graduate
• At least 2 years of BPO or work-related experience
• Experience in Sales Support, Customer Service, BPO Operations, or a related support function is preferred
• Strong understanding of customer service and sales support processes
• Ability to work with pricing, orders, inventory, product information, sales programs, and customer requests
• Strong communication and interpersonal skills with the ability to build effective relationships with customers, partners, and internal stakeholders
• Strong analytical, problem-solving, and decision-making skills
• Ability to prioritize stakeholder needs and manage multiple requests effectively
• Strong organizational and time management skills
• Ability to work collaboratively with sales, cross-functional teams, and stakeholders across different geographies
• Ability to learn and adapt to sales processes, business systems, products, and technologies
• Strong attention to detail and ability to execute plans accurately and within required timelines
• Proficiency in Microsoft Office applications and business systems is an advantage
• Ability to work primarily in an office-based environment with occasional travel as required
  
  

• Structured exposure to Lexmark’s sales, pricing, order, and supply chain processes
• Hands-on experience supporting Account Managers and Territory Sales teams
• Opportunities to develop sales operations, customer support, and business problem-solving skills
• Exposure to special bids, rebates, forecasting, MPS programs, and customer support activities
• Collaboration with cross-functional teams and stakeholders across supported geographies
• Opportunities for lateral and vertical career movement within Lead to Contract and other departments
• Supportive environment focused on learning, collaboration, and effective sales execution