Specialist Product- SME

Title: Specialist Product- SME

Grade Level: L1

Location: Islamabad

Last Date to Apply: 23rd April 2026

What is Specialist Product- SME?

As a Specialist Product- SME Segment, you will play a key role in shaping the merchant value proposition for JazzCash, with a strong focus on digital merchant onboarding, ecosystem growth, and scalable acquisition channels.

You will work closely with cross-functional teams to identify merchant needs, design end-to-end solutions, and drive product innovation, while also leading initiatives such as student-led onboarding programs and digital-first merchant acquisition journeys.

The role reports directly to the Product Manager - Merchant Ecosystem, JazzCash.

What does Specialist Product- SME do?

·         Map the journey of all category merchants and identify areas for value addition which includes devising solutions for them based on their needs

·         Map end-to-end journeys for different merchant segments and identify opportunities for value creation

·         Develop and execute a merchant-focused product roadmap aligned with business goals

·         Create detailed Business Requirement Documents (BRDs) and collaborate with design teams for optimal UI/UX

·         Work on self-onboarding solutions, including app, web, and assisted channels

·         Conceptualize and scale a Student Brand Ambassador Program as an alternate merchant acquisition channel

·         Track performance metrics (merchant acquisition, activation, retention)Perform thorough UAT on every product prior to launch

·         Perform market research and international benchmarking of all products

·         Liaison with different stakeholders within team and external departments to ensure smooth execution of projects

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and  are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Specialist Product- SME?

·         Masters/ Bachelors degree in Management/ Business

·         1 to 3 years of experience in Product Management or Product Development role

·         Knowledge of Fintech industry

·         Excellent written and verbal communication skills

·         Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel)

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.