Credit Investigator Collector Isabela

Key Responsibilities

Credit Investigation

• Conduct credit investigations and evaluate the creditworthiness of loan applicants through verification of income, employment, residence, business operations, assets, liabilities, and repayment capacity.
• Perform field verification, background checking, and character investigation through interviews with applicants, employers, neighbors, business references, and other relevant sources.
• Validate information using available public records, online resources, and other authorized verification channels.
• Prepare accurate, complete, and objective Credit Investigation (CI) Reports with findings and recommendations for the Sales and Credit Teams.
• Maintain close coordination with the Sales Team regarding pending and completed credit investigations.
• Coordinate with the Credit and Legal Teams on accounts requiring additional verification or resolution.
• Ensure all investigations are conducted in compliance with company policies, regulatory requirements, and data privacy laws.
  
  

• Conduct field visits to customers with past due accounts to collect outstanding loan payments, penalties, amortizations, and other applicable charges.
• Professionally communicate with borrowers to remind them of due dates and discuss payment obligations.
• Negotiate reasonable payment arrangements within approved company guidelines.
• Issue collection receipts and ensure proper documentation of all collections made during field visits.
• Accurately document collection activities, customer commitments, and visit results in the company's collection system.
• Monitor promised payments and conduct timely follow-up visits when necessary.
• Escalate delinquent or problematic accounts requiring legal action, skip tracing, or further investigation to the Credit and Collection Manager.
• Educate customers regarding payment channels, billing procedures, applicable penalties, and account status.
• Maintain professionalism, courtesy, and confidentiality while handling difficult collection situations.
• General Responsibilities
• Collect loan amortizations, penalties, and other applicable charges in accordance with company policies.
• Conduct client visits with professionalism, integrity, and respect while protecting the company's reputation.
• Safeguard company-issued equipment, documents, and collected payments.
• Prepare daily accomplishment reports, collection reports, and field activity updates.
• Assist in special collection campaigns, field investigations, and other credit and collection initiatives.
• Perform other duties and responsibilities that may be assigned by the Credit and Collection Manager or Management.
  
  

• At least College level
• At least 1 year of relevant experience in Credit Investigation, Field Collection, or related financial services.
• Experience in a financing, banking, lending, or microfinance company is an advantage.
• Strong analytical, investigative, and problem-solving skills.
• Excellent interpersonal, negotiation, and communication skills.
• High level of honesty, integrity, professionalism, and customer service orientation.
• Ability to prepare accurate reports and maintain complete documentation.
• Ability to use Microsoft Office applications (Excel, Word, Outlook) and other business systems.
• Willing to perform extensive fieldwork and travel within assigned areas.
• Must know how to drive both manual and automatic motorcycles.
• Must possess a valid Professional Driver's License (Restriction Codes/Driver's License Codes applicable for motorcycles).