Content Operations Specialist

Job Summary

Supports general business operations by providing various administrative support activities as a generalist or in a combination of disciplines in the Administrative Services Function. Performs routine assignments in the entry level to a professional job progression. Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts. Receives instruction, guidance and direction from others.

Key Responsibilities

• Manages and oversees the organizations data assets to provide business users with high-quality data that is easily accessible
• Manages and maintains content for the following entities: Attorney and Law Firm, Judge and Judicial Branch, Geography, Expert Witness and Corporate Affiliations
• Maintains new and existing entity data which includes troubleshooting company problems, responding to customer feedback, performing telephonic query as necessary, online research.
• Creates new, modifies existing and merges/de-dupes records and additional data entry tasks.
• Runs special projects, as needed, in support of electronic and print product customers or vendor activity.
• Complete work related to legacy technologies and systems (e.g., Company Indexing, SuperTool, NES, etc.).
• Ensures the quality of data through responding to quality assurance reports and providing support to the resolution process.
• Resolves data inconsistencies, proofreads, and corrects products for editorial style, grammar, and content.
• Runs special projects, as needed, in support of electronic and print product customers or vendor activity.
• Places calls to public relations and corporate contacts to gather relevant data that cannot be found through other research methods.
  
  

• Bachelor’s degree in any field
• 1–2 years of BPO, shared services, or related experience preferred
• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)
• Strong attention to detail and ability to work under deadlines
• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules
• Excellent English communication skills (both oral and written)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.