RELATIONSHIP MANAGER ILOILO CITY

The Relationship Manager is responsible for managing the banking and financial needs of Small Business Enterprise (SBE) clients, including business owners, entrepreneurs, and growing enterprises. The role is expected to: (a) build and maintain strong client relationships and serve as a trusted financial partner to existing and prospective clients; (b) grow the profitability of the assigned portfolio by providing timely and appropriate banking and financial solutions; and (c) ensure a positive customer experience while adhering to the Bank’s policies, procedures, and regulatory requirements.

Responsibilities

• Manages a portfolio of SBE clients and ensures the profitability and growth of assigned accounts.
• Develops and strengthens client relationships through regular sales calls, client meetings, and business visits to understand client needs and identify business opportunities.
• Achieves income, volume, and portfolio growth targets through effective account management and business development initiatives.
• Identifies opportunities to deepen wallet share through cross-selling of loans, deposits, cash management, and other bank products and services.
• Ensures excellent client experience by proactively addressing concerns, gathering customer feedback, and coordinating with relevant support units for timely resolution of issues.
• Monitors market developments, industry trends, and competitive activities to identify opportunities and maintain competitiveness within the SBE segment.
• Collaborates closely with Credit partners in structuring financing solutions, credit line reviews, and renewal processes.
• Coordinates with Product, Operations, Legal, Compliance, and other support units to ensure seamless service delivery and adherence to internal and regulatory requirements.
• Provides guidance and support to Service Associates in managing day-to-day client servicing activities to meet client expectations and business objectives.
  
  

• College graduate, preferably with a degree in Banking, Finance, Accounting, Business Administration, Economics, or other business-related disciplines.
• At least 3 years of banking experience in relationship management, account management, branch banking, lending, business banking, or related functions.
• Experience handling SME/SBE, commercial, or business banking clients is preferred.
• Knowledgeable in credit and lending, risk management, banking operations, credit policies, and commercial banking products and services.
• Strong business development, sales, and relationship management skills with demonstrated ability to acquire and grow client relationships.
• Excellent interpersonal, communication, presentation, and negotiation skills.
• Analytical, results-driven, customer-focused, and able to work effectively with both internal and external stakeholders.
• Professional, ethical, and capable of building long-term partnerships with business clients.