Hotel Associate

Department

GoHotels-Iligan-Housekeeping

Employee Type

Probationary

Primary Objective Of The Position

The Hotel Associate serves as a frontline representative of the hotel and is responsible for delivering the highest level of guest service throughout the guest’s stay. The role ensures efficient front desk operations while maintaining excellent guest relations and adherence to hotel service standards.

Duties & Responsibilities

• Review the arrival and departure report at the beginning of each shift.
• Greet and welcome guests in accordance with the hotel’s Service Standards.
• Assist guests with the completion of registration cards and ensure all required information is properly recorded.
• Verify and collect all necessary guest identification and documentation in compliance with hotel policies.
• Ensure strict adherence to credit and cash handling policies and procedures.
• Apply suggestive selling techniques to promote room upgrades and hotel services. Coordinate room availability and status with the Housekeeping Department.
• Process guest check-ins and checkouts efficiently and accurately.
• Coordinate with the Duty Manager regarding unusual incidents, guest complaints, or special requests.
• Demonstrate attentiveness and sensitivity to guests’ needs, ensuring requests are properly documented and endorsed to relevant departments.
• Provide assistance to guests in a professional, courteous, and proactive manner. Participate in continuous learning and development through internal and external training programs.
• Maintain a warm, friendly, and professional working environment that promotes teamwork and guest satisfaction.
  
  

• University degree holder (Hospitality/Tourism/Business)
• 1 to 2 years of solid Hotel experience
• Excellent communication skills
• Strong interpersonal and customer service skills
• Demonstrates high integrity and professionalism