Head Of Product Support APAC

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet journey began with a vision to create a platform that goes beyond traditional transactional models.

We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, weve grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Overview:

TP ICAP / Liquidnet APAC is seeking an Head of Production to lead it’s APAC organisation of approximately 10 staff across three teams in Hong Kong, Sydney, Tokyo and India. This role is central to ensuring the stability, performance, and continual evolution of Liquidnet’s production environment across Equities and Listed Derivatives, including the CoEx and ICAP RV businesses. The successful candidate will be an exceptionally organised and resilient leader who thrives in high‑pressure situations, can think clearly during major incidents, and can direct both technical and business stakeholders while managing a high volume of concurrent initiatives.

Beyond day‑to‑day operational oversight, the APAC Head of Production plays a pivotal role in advancing Liquidnet’s global production strategy. Working in close partnership with counterparts across EMEA and AMRS, this role contributes to the transformation of the production ecosystem through the adoption of automation, AI‑driven tooling, cloud migration, SRE principles, and modern DevOps practices. The position also acts as a key gatekeeper for production releases, ensuring robust controls, operational readiness, and alignment with Group Production standards.

A critical component of the role is accountability for regional Operational Resiliency. This includes strengthening disaster recovery capabilities, improving observability and incident‑response tooling, reducing Mean Time to Resolve (MTTR), and proactively minimising incidents through continuous improvement and preventative engineering.

The APAC Head of Production will lead and influence a wide range of transformation initiatives, chair and participate in global working groups, and help drive a unified vision across the global Production organisation. This is an exciting opportunity to join an established team entering a new phase of evolution—modernising its operating model, elevating service quality, and shaping the future of a world‑class production support function.

Role Responsibilities:

• Responsible for the overall stability and management of production systems across the APAC Liquidnet, CoEx, and ICAP RV businesses, spanning Equities algorithmic trading, Equities block trading, and high / low touch Listed Derivatives workflows.
• Oversee the performance and integrity of algorithmic Equities trading platforms across Liquidnet APAC, ensuring alignment with necessary production standards.
• Actively participate and drive incident management, particularly where impact is high. This will include guidance during incidents involving algorithmic order routing, coordinating technical and business teams to rapidly diagnose and resolve issues in high-pressure, time sensitive environments.
• Conduct post-mortems and ensure problem management tasks are completed
• Manage the various teams & team leads within the Liquidnet APAC Production team and ensure coverage is maintained across core hours
• Develop and coach members of the team to realise their full potential
• Collaborate with other regional heads on outages and project initiatives, influencing Production strategy both in APAC and across the Global Liquidnet organisation
• Enforce operational procedures and standards across the APAC team, adhering to global standards
• Manage the governance of various operational risks in APAC, particularly around change control and facilitating internal / external audit requests
• Stakeholder management across APAC business functions, and produce and present metrics and updates to various forums
• Author client-facing post-mortem reports and face off to clients where required
• Drive operational resilience projects to ensure system and team readiness for outages
• Contribute towards the design and build of new systems and tooling prior to production
• Coordinate and run out-of-hours disaster recovery testing
• Ensure all applications and infrastructure on which Liquidnet business depends are appropriately monitored
• Ensure client onboarding pipeline is managed effectively and efficiently
  
  

Experience / Competences:

Essential:

• Deep understanding of APAC (including Asean) Equities markets with a practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the APAC markets
• Experience running and developing high functioning support teams within Financial Services
• Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
• Capable of balancing multiple conflicting priorities and managing stakeholder expectations honestly and appropriately
• Demonstrated ability to scale production operations through automation and tooling
• Demonstrable applied knowledge of supporting business critical technology implementations from a production context
• Effective communicator with an ability to adapt communication style to suit audience and context
• Strong relationship building and networking skills
• Excellent communication skills, both verbal and written
• Experience in providing technical expertise to Sales teams, clients and vendors
  
  

Desirable:

• Practical understanding of global Listed Derivatives markets and system workflows
• Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing
• Experience with automation and AI operations best practices, leveraging automated remediation, intelligent alerting, and data‑driven incident prevention to enhance production stability and reduce operational toil
• Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
• Experience working within an ITIL framework, ideally with ITIL Foundation qualification
• Exposure to observability tooling (Grafana, Prometheus, Elastic, etc)
• Exposure to supporting message-based architecture (Solace, TIBCO, etc)
• Solid application support experience within a Unix / Linux environment
• Working knowledge of the FIX protocol
  
  

Person Profile

• The role will suit someone who relishes working in a high-pressure environment, supporting expanding businesses and improving support functions
• Motivated self-starter who takes ownership of responsibilities for themself and the wider team
• Deeply analytical and disciplined approach to problem-solving
• Displays a proactive, tenacious approach to resolving complex issues
• Brings a creative and enthusiastic mindset to new or existing challenges
• Willingness to challenge the status quo and bring about positive change
• Must be motivated by customer satisfaction
• Excellent organisational skills
• Ability to confidently communicate at all stakeholder levels (technical, client, trader, quant, executive team, etc)
• Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)
• Willing to embrace core business values demonstrated by day-to-day work ethic
  
  

Job Band and Level

Function Head, 8

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesnt align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Dont hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. Thats why were building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Hong Kong - 25th Floor - One Hennessy - Wan Chai

---