IT Specialist Lab Technician II

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ROLE/ POSITION IT Lab Support - 20 hours a week with occasional additional hours as needed.

Hardware & Systems MaintenanceInstall, configure, maintain, and decommission lab hardware including desktops, laptops, servers, storage devices, wireless devices, and peripheralsPerform routine diagnostics, troubleshooting, repairs, and component replacementsImage, patch, and upgrade operating systems and firmware in alignment with company standards

Software ManagementInstall, configure, and maintain lab software, tools, and applicationsSupport testing and validation of software updates, patches, and new technologiesEnsure systems comply with corporate security and configuration policies

Networking & CablingManage structured cabling, labeling, and patching to ensure a clean, organized, and functional lab environmentTroubleshoot network connectivity and performance issues (LAN, VLANs, IP addressing)

Documentation & StandardsCreate and maintain accurate lab documentation including network diagrams, system configurations, build guides, and proceduresDocument changes, issues, and resolutions to support knowledge sharing and audit requirementsFollow and help improve lab standards, processes, and best practices

Inventory & Asset ManagementTrack lab assets including hardware, software licenses, cables, wireless devices, and accessoriesMaintain inventory records, asset tags, and lifecycle statusCoordinate equipment procurement, storage, refresh, and disposal in accordance with corporate policies

Collaboration & SupportWork closely with corporate IT teams (infrastructure, security, networking, and application teams) to support lab initiativesAssist with testing, proof-of-concepts, and pre-production validationProvide hands-on support for internal stakeholders using the lab environment

Minimum QualificationsBasic hands-on experience supporting IT hardware, including desktops, laptops, servers, storage devices, and peripheralsWorking knowledge of operating system installation, imaging, patching, and firmware upgrades (Windows and/or Linux)Experience installing and maintaining software, tools, and applications in a lab or technical environmentFundamental understanding of networking concepts, including LANs, VLANs, IP addressing, and basic connectivity troubleshootingAbility to perform hardware diagnostics, troubleshooting, and component replacementExperience creating or maintaining technical documentation such as system configurations, build guides, or proceduresFamiliarity with IT asset tracking, inventory management, and equipment handlingStrong attention to detail and ability to follow corporate standards, security policies, and proceduresEffective communication skills and ability to collaborate with cross functional IT teamsAbility to work part-time (20 hours per week) with flexibility for occasional additional hours as neededPreferred QualificationsPrevious experience supporting an IT lab, test lab, or enterprise technology environmentHands-on experience with servers, storage systems, wireless devices, and structured cablingExperience troubleshooting enterprise networking issues, including VLAN segmentation and performance problemsFamiliarity with corporate IT environments, security controls, configuration management, and compliance requirementsExperience supporting testing, proof of concepts, or pre production validation effortsExposure to asset lifecycle management, including procurement, refresh cycles, and disposal processesAbility to work independently while managing multiple tasks in a fast paced technical environmentEnrollment in or completion of coursework in Information Technology, Computer Science, or a related field (or equivalent practical experience)