Member Relations Coordinator

Member Relations CoordinatorDepartment: Member RelationsReports To: Membership DirectorStatus: Exempt

Create Experiences. Build Community. Make an Impact.Are you passionate about creating unforgettable experiences and building meaningful connections? As a Member Relations Coordinator, you’ll play a key role in shaping how our members engage, connect, and enjoy everything our club has to offer.

This is more than event planning—it’s about delivering exceptional moments, fostering community, and ensuring every member feels welcomed, valued, and excited to be part of something special.

What You’ll Do✨ Member Experience & EngagementBring our member programming calendar to life with engaging, high-quality eventsHelp design and enhance experiences that align with member interestsSupport onboarding experiences that make new members feel instantly at homeIdentify creative ways to increase participation, satisfaction, and retention🎉 Event Planning & ExecutionOwn the full lifecycle of events—from planning to execution to follow-upCoordinate 100+ events annually, from intimate gatherings to large-scale club eventsEnsure every event runs smoothly, on time, and exceeds expectationsManage event budgets and track performance🤝 Cross-Team CollaborationPartner with Food & Beverage, Golf, Racquets, and Operations teamsLead coordination efforts to ensure everyone is aligned and preparedFollow structured planning processes to deliver consistent, high-quality events📣 Communication & CoordinationWork closely with the Communications team to promote events effectivelyEnsure all event details are accurate, timely, and aligned across channelsSupport clear and engaging communication with members💬 Member RelationshipsBe a visible, approachable presence during events and club activitiesBuild strong relationships and foster a sense of communityAct as a liaison between members and leadershipHandle feedback and service recovery with professionalism and care📊 Data, Reporting & ImprovementTrack attendance, engagement, and participation trendsGather feedback to continuously improve programmingComplete post-event reporting and share insights with leadershipHelp identify opportunities to elevate the member experienceWhat We’re Looking ForBachelor’s degree in Hospitality, Business, Marketing, or related field preferred2–4+ years of experience in hospitality, events, or member relationsStrong organizational and event planning skillsExcellent communication and relationship-building abilitiesAbility to manage multiple priorities in a fast-paced environmentDetail-oriented with strong follow-throughFlexible schedule, including evenings and weekendsWhat Makes You Successful in This RoleYou take ownership and follow throughYou thrive in organized, fast-moving environmentsYou have an eye for detail and a passion for qualityYou love working with people and creating memorable experiencesYou’re a team player who communicates clearly and professionallyWhy Join Us?Be part of a dynamic, member-focused teamPlay a key role in shaping the club experienceWork in a collaborative, high-energy environmentOpportunities to grow and make a meaningful impactReady to Create Something Special?Apply today and help us deliver exceptional experiences that keep our members engaged, connected, and coming back for more.

Compensation details: 55000-65000 Yearly Salary

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