Lead Hub

Job Description

To implement, enable, scale, entrench and commercialise the Enterprise Direct value propositions in country in collaboration with all Segments, Sectors, Client Solutions, Engineering, Innovation teams and country stakeholders through the client engagement platforms Lead a team of Business Bankers in a cluster to manage tier 2 customers by carrying out the following: Onboarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers. Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share

Qualifications

• First Degree Field of study: Business Commerce
• certifications or professional Memberships Qualifications in data science or financial management will be considered. A post graduate qualification will be an advantage.
• 15 -18 years extensive experience in Business Banking including strategy and market development, the design and development of client value propositions; identifying key drivers of income and cost lines. Experience in successfully growing the client base, managing and growing a balance sheet and income statement. Experience in deploying solutions (and new solutions) into new markets and territories. Should have strong background in managing a business and Digital Platform businesses.
  
  

• Generating Ideas
• Examining Information
• Thinking Positively
• Taking Action
• Seizing Opportunities
  
  

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Customer Acceptance and Review
• Product Related Systems