Accounts Payable Supervisor

Position Summary

A national leader in the facility services space, with approximately $1 billion in annual revenue, is seeking an Accounts Payable (AP) Supervisor. Reporting to the Accounts Payable Manager, this role leads day-to-day AP operations to ensure accurate, timely, and compliant processing of invoices, expense reimbursements, and vendor payments in a high-volume, multi-location environment. The Supervisor is accountable for AP service levels (SLAs), operational KPIs, internal controls, and continuous improvement, and coaches and develops AP staff while partnering cross-functionally (Operations, Procurement, and Finance) to drive standardization and modernization of AP workflows, including automation and reporting improvements.

Key Responsibilities

Operational Leadership & Service Levels

• Oversee end-to-end AP processing, including invoice intake, PO/non-PO handling, exceptions, payments, and expense reimbursements.
• Manage AP SLAs and workload priorities while leading daily queue reviews and weekly huddles to assign work, remove blockers, and ensure timely vendor responses.
  
  

• Partner with Operations and Procurement to reduce preventable exceptions and drive consistent adherence to purchasing/PO standards.
• Collaborate with internal teams to resolve billing and vendor issues while maintaining SLAs and strong process controls.
  
  

• Ensure compliance with policies, approval requirements, documentation standards, and audit readiness.
• Strengthen internal controls through segregation of duties, exception approval oversight, and duplicate/error-prevention practices.
  
  

• Own AP KPIs and reporting, including cycle time, backlog aging, exceptions, payment accuracy, and vendor response metrics.
• Analyze trends and root causes to implement improvements that reduce rework, increase throughput, and enhance vendor experience.
  
  

• Supervise, mentor, and develop AP staff through training plans, performance coaching, QA feedback loops, and cross-training for coverage.
• Establish quality routines (spot checks, coaching notes, refresher training) to improve accuracy and reduce rework.
  
  

• 4+ years of Accounts Payable experience; 1–2+ years of team lead/supervisory experience preferred.
• Demonstrated experience managing AP workflows, approvals, and exception resolution in an ERP/AP workflow environment.
• Working knowledge of internal controls, audit readiness, and payment risk reduction (duplicate/error prevention).
• Strong analytical and problem-solving skills; comfortable managing performance via KPIs/metrics.
• Proficiency with D365/AP systems and Microsoft Office (advanced Excel preferred); ability to build/interpret reports and dashboards.
  
  

• Experience in a high-volume, multi-location environment; familiarity with PO and non-PO invoice processing.
• Process improvement experience (SOP development, workflow redesign, root-cause analysis).
  
  

• Metrics-driven execution
• Controls mindset
• Stakeholder management
• Coaching & development
• Change leadership
• Continuous improvement
  
  

•   Salary range: $75,000 - $80,000/yr
•   Paid holidays and vacation time
•   Health Benefits Package
•   Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
•   401K
•   Opportunity for growth