IT Helpdesk Support L1 Support

We have an urgent requirement for IT Helpdesk Support (L1 Support) for our client based in Dubai

on-site IT Helpdesk" in Dubai to support almost 200 users--Must

Troubleshooting for end users, os, laptop format, and software support (Applications L1 support)--Must

Account users management, users reset password, disable users, create user. --Must

Print server management and printer management --Must

Hardware support and support for end users moving desks from department to another. --Must

Log ticket in ITSM application --Must

Email management and support, pst, mailbox, outlook setup--Must

Key Accountabilities

End User Technical Support

• Providing first line technical support and assistance for incoming queries and issues related to computer systems, software, and hardware either in person, over the phone or remote access.
• Maintain user computers, including upgrades and configuration as needed.
• Set up new users’ accounts and profiles and resolve password issues
• Manage access to network resources, accounts, and mailboxes.
• Diagnose user log-in issues, profile faults and permission errors
• Provide technical support in basic troubleshooting and maintain daily performance of computer systems.
• Administer user management (create account, disable, reset password) permissions, and access.
  
  

• Configure and install new/replacement computers, and peripheral hardware, including printers, projectors, scanners etc.
• Install, repair, modify, configure, and upgrade computer hardware and software operating systems and applications.
• Run diagnostic programs to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Replace computer and Network devices’ parts as required.
• Accountable for maintaining checklist log of computers, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
  
  

• Log and respond to calls on the helpdesk and where required escalate to the team leader
• Troubleshoot, monitor, and maintain computer system and network problems, diagnosing hardware and software faults and solving technical and applications problems, either remotely or in person.
• Perform hardware and software installations, configurations and updates as needed.
• Assess, evaluate new technology.
• Perform electrical safety checks on computer equipment
• Diagnosing and solving hardware or software faults.
• Provide technical assistance with computer hardware and software
• Provide support and resolution to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and peripherals/printers.
• Liaise with external suppliers to resolve issues related to company equipment as required (access control, MFP’s)
• Manage stock, IT supplies and accessories, including toners, USB’s, hard disks and others and liaise with procurement team to replenish.