Customer Support Executive 03J26

The Customer Support Executive is a pivotal role within our organization, responsible for delivering outstanding customer service and support to our clients. This role demands a high level of professionalism and an ability to manage complex customer interactions with ease and grace. As a Customer Support Executive, you will be the first point of contact for our clientele, providing them with timely and efficient solutions to their queries and issues. You will require an in-depth understanding of our products and services, working proactively to resolve problems and improve the customer experience. This position is ideal for someone with strong communication and problem-solving skills, who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities

• Manage incoming calls and customer service inquiries promptly and efficiently.
• Identify and assess customers’ needs to achieve satisfaction and exceed expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Handle customer complaints, assess problems, and provide applicable solutions promptly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions, transactions, comments, and complaints thoroughly and accurately.
• Follow communication procedures, guidelines, and policies to maintain service quality.
• Go the extra mile to engage customers and ensure a high level of satisfaction.
• Collaborate with team members and other departments to resolve escalated issues effectively.
• Stay informed on company products, processes, and regulations to provide knowledgeable support.
• Assist in training and mentoring new hires in the customer support team as needed.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact skills and active listening abilities are essential.
• Familiarity with CRM systems and practices is highly preferred.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving skills and the ability to think creatively under pressure.
• High school diploma or equivalent; college degree preferred.